Frame.io incident
Account Settings Page - Sporadic reports of loading issues from retail users
Resolved after 19 minutes, affecting app.frame.io (LEGACY), on September 10, 2024.
The issues are now resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].
Affected components
Update timeline
- investigating Sep 10, 2024, 07:43 PM UTC
We are currently investigating an issue with users using Frame.io, this is impacting Retail users only This includes the account settings page. Our team is working to identify the root cause and implement a fix.
- investigating Sep 10, 2024, 07:45 PM UTC
We are continuing to investigate this issue.
- investigating Sep 10, 2024, 07:50 PM UTC
We are continuing to investigate this issue.
- resolved Sep 10, 2024, 07:55 PM UTC
The issues are now resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].
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