Frame.io incident

Increased API Latency

Resolved after 56 minutes, affecting app.frame.io (LEGACY) and Developer Platform, on September 17, 2024.

monitoring Sep 17, 2024, 03:55 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 17, 2024, 03:39 PM UTC
Resolved
Sep 17, 2024, 04:36 PM UTC
Duration
56m
Detected by Pingoru
Sep 17, 2024, 03:39 PM UTC

Affected components

app.frame.io (LEGACY)Developer Platform

Update timeline

  1. investigating Sep 17, 2024, 03:39 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 17, 2024, 03:41 PM UTC

    We are seeing an increase in API and application latency in our v3 web application.

  3. identified Sep 17, 2024, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 17, 2024, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 17, 2024, 04:36 PM UTC

    This incident has been resolved.

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