Application Outage

Update timeline

1. investigating Oct 17, 2024, 02:48 PM UTC

   Users are currently experiencing issues logging in, and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

2. investigating Oct 17, 2024, 02:48 PM UTC

   We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.

3. investigating Oct 17, 2024, 02:52 PM UTC

   We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.

4. investigating Oct 17, 2024, 02:52 PM UTC

   We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.

5. investigating Oct 17, 2024, 02:55 PM UTC

   We have identified the root cause, and are working to restore services as soon as possible.

6. identified Oct 17, 2024, 02:55 PM UTC

   We have identified the root cause, and are working to restore services as soon as possible.

7. identified Oct 17, 2024, 03:13 PM UTC

   While we have identified the root cause, we are still continuing our efforts to restore services as soon as possible.

8. monitoring Oct 17, 2024, 03:35 PM UTC

   App and API functionality has been restored. While we continue to monitor we are treating our services as "Degraded Performance" as we evaluate.

9. monitoring Oct 17, 2024, 03:53 PM UTC

   App and API functionality has been restored. We are continuing to monitor as usage across our applications resume.

10. resolved Oct 17, 2024, 04:10 PM UTC

    This incident has been resolved, and we are seeing complete restoration across our application functional areas.