Fourth Outage History

Fourth is up right now

There was 1 Fourth outage since April 15, 2026 totaling 25h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.fourth.com

Major April 15, 2026

Customer Success Portal - Unable to Submit Customer Requests

Detected by Pingoru
Apr 15, 2026, 09:43 AM UTC
Resolved
Apr 16, 2026, 11:43 AM UTC
Duration
1d 1h
Affected: AnalyticsPhone SystemHotSchedules Web ApplicationInventoryApplicant Tracking System (ATS)Help Centre & ChatHotSchedules Mobile ApplicationPurchasing & Inventory (Adaco)EngageRecipe & Menu Engineering (Starchef)HotSchedules Forecast ManagerHR (UK)Labour ProductivityHotSchedules Real-Time DashboardScheduling (Labour Productivity)HotSchedules Train (Schoox)Mobile AppsMacromatix CorePayrollPlatform & Single Sign-onMacromatix MobileFnB (Stock Live)Integration Data processingAnalyticsInventory (Stock R9)US HR and PayrollFourth Platform & Single Sign OnOrdering (Marketplace)AnalyticsiQ Web App and Action ServicePurchase to Pay (Tradesimple)Macromatix CorePurchasing and Inventory (Adaco)Macromatix MobileRecipes and Menus (StarChef)Macromatix Forecast ManagerFourth Platform & Single Sign OnMacromatix Real-Time DashboardInventoryESSLabor ProductivityFourth AppRecipe & Menu EngineeringTeam Hours 3rd PartyPurchasing & Inventory (Adaco)Team Hours StandalonePurchase to Pay (Tradesimple)EpartsFuego Admin TooliQ Web App and Action ServiceFuego AppPeoplematteriQ Web App and Action ServiceTip Pooling
Timeline · 3 updates
  1. identified Apr 15, 2026, 09:43 AM UTC

    We understand that customers are experiencing issues raising tickets to us through our Customer Success Portal. The issue has been identified and we are currently working to restore access. Further updates will be provided as the situation progresses. In the meantime, we kindly ask that you contact Fourth using the number most relevant to your query using the link below https://uk.fourth.com/support/customer-support PLEASE NOTE: We also ask that you do not attempt to contact us via email as those methods have been retired and are not monitored, thank you.

  2. monitoring Apr 15, 2026, 10:00 AM UTC

    UPDATE: We can confirm that a fix has been implemented and the Customer Success Portal is now functioning as expected. Should you continue to experience issues raising tickets via the Customer Success Portal, please call and let us know. We sincerely apologise for the inconvenience this has caused.

  3. resolved Apr 16, 2026, 11:43 AM UTC

    This incident has been resolved.

Read the full incident report →

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