Fountain had 51 outages in the last 2 years totaling 155h 33m of downtime — averaging 2.1 incidents per month.
There were 51 Fountain outages since July 25, 2025 totaling 155h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
An issue has been identified with data replication for Analytics for EU customers. This is resulting in stale data returned by analytics tools for users. A fix is being implemented.
This incident has been resolved.
We're aware that a subset of our users are receiving a blank landing page when logging into the Hire platform. We're currently investigating this. As a workaround in the meantime, you can refresh the page and be taken to the correct landing page.
The issue has been identified and the team is working on a fix. This issue only impacts a subset of our users. We expect this to be fixed tomorrow, in our next release.
This incident has been mitigated in the release earlier today. The team is continuing to monitor for reports of this issue.
We've identified an issue in which Hire applicants are unable to load their compliance stages. We're fixing it now and expect it resolved soon.
This incident has been resolved.
We are investigating an issue with our third-party email delivery provider that is currently preventing some emails from sending. Affected messages may be delayed or fail to send at this time. We are actively working with the provider to resolve this and will post updates as they become available.
We are continuing to investigate this issue.
We are seeing early signs of recovery following coordination with our email delivery provider and some initial mitigation steps on our side. Email sending is not yet fully back to normal, and we are continuing to monitor closely. We'll provide a further update once we can confirm full resolution.
This incident has been resolved.
Manually moving applicants to a stage is causing errors in the application currently investigation
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being deployed momentarily.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with the fountain platform
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We have identified additional issues with the Compliance and Pool products.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing an issue with our subsystems that is interrupting normal operation. We are looking into the issue and believe it will be resolved shortly.
The issue has been identified and the fix is implemented and we are monitoring.
We are continuing to monitor for any further issues.
This incident has been resolved.
Some users may experience HTTP 520 and 522 errors due to issues with a third-party provider. We are actively monitoring the situation and will provide updates as they become available.
Cloudflare's traffic engineering efforts have successfully mitigated the majority of congestion and packet drops.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday June 18th, 2026 8:00 PM – 8:30 PM MDT. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
We will be undergoing scheduled maintenance during this time.
The scheduled maintenance has been completed and we are monitoring the services
The scheduled maintenance has been completed
We’re currently experiencing degraded performance issues with Analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates as we have them.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing degraded performance issues with analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Currently investigating an issue where automations for workers are running at about a 30 min delay.
This incident has been resolved.
We’re currently experiencing degraded performance issues with data warehouse connections. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Users with a warehouse connection may be affected.
A fix has been implemented and we are monitoring performance.
The incident has been resolved and all warehouse connections are fully operational.
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on amazon-mm (amazon-us.fountain.com) and us-4 (us-4.fountain.com) environments on Sunday, 31st May 2026 from 06:00 am UTC to 08:00 am UTC. During this window, Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.
We will be undergoing scheduled maintenance during this time.
The scheduled maintenance has been completed and we are monitoring.
The scheduled maintenance has been completed.
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on eu-1 (eu-1.fountain.com) environment on Sunday, 31st May 2026 from 01:00 am UTC to 03:00 am UTC. During this window, Fountain hire platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.
We will be undergoing scheduled maintenance during this time.
Scheduled maintenance completed, we are monitoring the infrastructure.
The scheduled maintenance has been completed.
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on ap-1 (ap-1.fountain.com) environment on Saturday, 30th May 2026 from 03:30 pm UTC to 05:30 pm UTC. During this window, Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.
We will be undergoing scheduled maintenance during this time.
planned infrastructure maintenance completed, we are monitoring for any issues.
The scheduled maintenance has been completed.
To support the continued reliability and scalability of our infrastructure, we will be conducting scheduled internal maintenance on May 30th, 2026 from 6:00 AM to 8:00 AM UTC. During this maintenance window, the Fountain Hire platform will experience varying levels of availability. For a subset of customers, the platform may be temporarily inaccessible. For others, the platform will remain partially accessible; however, certain functionality may be unavailable, including: Sourcing capabilities Partner integrations Messaging Recruiter login. We appreciate your patience and understanding as we work to enhance system performance and stability.
We will be undergoing scheduled maintenance during this time
planned maintenance is completed, we are monitoring the infrastructure.
This incident has been resolved.
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on Amazon EU (application.fountain.com) and ceracare ( ceracare.fountain.com ) environment on Saturday, 30th May 2026 from 01:00 am UTC to 03:00 am UTC. During this window, hire Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.
We will be undergoing scheduled maintenance during this time.
The scheduled maintenance has been completed and we are monitoring.
The scheduled maintenance has been completed.
We have identified an issue with the release in Hire that is causing some slowness for some tenants.
Normal performance should be restoring
We are seeing a secondary impact on app.fountain.com, app.us-2.fountain.com and app.us-4.fountain.com. We are continuing to investigate.
A fix has been implemented. Message Center should now be accessible again. We will continue to monitor.
This incident has been resolved.
We are investigating an issue affecting a subset of users when navigating to us-2.fountain.com that returns an error code and does not proceed to the Fountain application.
A fix has been implemented and we are monitoring the results
This incident has been resolved.
Some Cue services may be slow or unavailable due to 3rd-party service disruption.
This incident has been resolved.
We are currently investigating an issue with our Automations feature, as well as worker segment assignation.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
A subset of users have been experiencing failed login errors when attempting logins into the Fountain Platform. We have identified an issue with a 3rd party verification platform and are working toward a resolution.
A fix has been implemented and we are monitoring logins.
This incident has been resolved.
We are currently investigating an issue with stale data for some of our analytics data.
We are continuing to work on a fix for this issue.
A fix is in place and we are now seeing recovery of analytics. Warehouse connections are recovered. We'll continue to monitor until full recovery.
This incident has been resolved.