FortiSASE incident
Endpoint Management - Intermittent API Timeouts Observed
Resolved after 14 hours 12 minutes, affecting Endpoint Management, on October 17, 2025.
A fix was implemented, and most of the tenants have been recovered and are in healthy status. We’re continuously monitoring the progress.
Affected components
Update timeline
- identified Oct 17, 2025, 06:36 AM UTC
We are currently experiencing an intermittent API timeout issue with backend infrastructure components affecting communication with Endpoint Management systems in USA- Plano region. We Apologize for any inconvenience caused due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #395315
- monitoring Oct 17, 2025, 09:16 AM UTC
A fix was implemented, and most of the tenants have been recovered and are in healthy status. We’re continuously monitoring the progress.
- resolved Oct 17, 2025, 08:49 PM UTC
Services have remained stable, this incident is considered fully resolved.
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