FortiSASE incident
Toronto - Increased latency for FortiGuard Web Rating and DNS Lookups
Notice Vendor's status page →
Resolved after 3 hours 49 minutes, affecting Dallas, TX, US (DFW-F1) and Frankfurt, Germany (FRA-F1) and 1 more, on April 2, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Dallas, TX, US (DFW-F1)Frankfurt, Germany (FRA-F1)London, United Kingdom (LON-F1)Miami, FL, US (MIA-F1)Ottawa, Canada (YOW-F1)Paris, France (PAR-F1)San Jose, CA, US (SJC-F1)Toronto, Canada (YTO-F1)Frankfurt, Germany (FRA-F2)San Jose, CA, US (SJC-F2)
Update timeline
- investigating Apr 02, 2025, 07:12 PM UTC
We are observing increased latency related to FortiGuard Web Rating and DNS Lookups for customers connected to the Toronto PoP. This has been escalated to the FortiGuard team which is actively investigating. We will provide updates as they become available.
- investigating Apr 02, 2025, 08:36 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 02, 2025, 11:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2025, 11:02 PM UTC
This incident has been resolved.
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