Resolved after 21 hours 21 minutes, affecting FortiSASE Portal, on May 19, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified May 19, 2025, 10:51 AM UTC
We are currently experiencing an issue with FortiCare authentication which is affecting access to multiple FortiCloud services. This incident does not impact customer instances or data flow. However, users may be unable to log in to the FortiSASE portal as a result of this incident. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #359746.
- monitoring May 19, 2025, 02:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2025, 08:13 AM UTC
This incident has been resolved.
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