Resolved after 13 hours 20 minutes, affecting Endpoint Management, on August 29, 2025.
We have observed many tenant instances have recovered, but the incident is not yet fully resolved. More updates to follow.
Affected components
Update timeline
- investigating Aug 29, 2025, 04:37 AM UTC
We are currently experiencing an issue with backend infrastructure components which impacts the customer whose EMS is hosted in USA- Plano region. We Apologize for any inconvenience cause due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #381641
- investigating Aug 29, 2025, 09:20 AM UTC
We have observed many tenant instances have recovered, but the incident is not yet fully resolved. More updates to follow.
- resolved Aug 29, 2025, 05:58 PM UTC
This incident has been resolved.
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