Resolved after 23 hours 41 minutes, affecting Endpoint Management, on September 1, 2025.
After this period of monitoring, we do not see any connection discrepancies, and we see the EMS service to be fully restored.
Affected components
Update timeline
- identified Sep 01, 2025, 12:36 PM UTC
We are currently experiencing an issue with backend infrastructure which impacts customers with EMS hosted in the Frankfurt region. We apologize for any inconvenience caused due to this incident and will provide further updates as they become available If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #383716
- monitoring Sep 01, 2025, 01:20 PM UTC
A fix was implemented and we are monitoring the results.
- monitoring Sep 01, 2025, 03:12 PM UTC
After this period of monitoring, we do not see any connection discrepancies, and we see the EMS service to be fully restored.
- resolved Sep 02, 2025, 12:18 PM UTC
This incident has been resolved.
Your product runs on more than FortiSASE
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services