FortiSASE incident
Endpoint Management - Intermittent API Timeouts Observed
Resolved after 19 hours 2 minutes, affecting Endpoint Management, on September 23, 2025.
We experienced a brief period of intermittent API timeouts affecting communication with Endpoint Management systems globally. This may have resulted in intermittent failures retrieving ZTNA tags during the affected window. The issue has been resolved and we are currently monitoring for stability. Our backend teams are investigating root cause. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #387340.
Affected components
Update timeline
- monitoring Sep 23, 2025, 06:44 PM UTC
We experienced a brief period of intermittent API timeouts affecting communication with Endpoint Management systems globally. This may have resulted in intermittent failures retrieving ZTNA tags during the affected window. The issue has been resolved and we are currently monitoring for stability. Our backend teams are investigating root cause. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #387340.
- resolved Sep 24, 2025, 01:47 PM UTC
Endpoint Management services have remained stable. This incident is resolved.
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