Resolved after 10 hours 17 minutes, affecting FortiSASE Portal, on September 24, 2025.
After confirming the issue is no longer occurring in the EMEA portal region and has remained stable, it has been returned to service. This incident is resolved.
Affected components
Update timeline
- monitoring Sep 24, 2025, 11:50 AM UTC
We experienced a brief period of intermittent API timeouts affecting customer portal users in EMEA. This may have resulted in intermittent failures accessing the portal in EMEA. We have redirected traffic for this region to other portal regions while this is investigated. No additional impact is expected. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #387499.
- resolved Sep 24, 2025, 10:07 PM UTC
After confirming the issue is no longer occurring in the EMEA portal region and has remained stable, it has been returned to service. This incident is resolved.
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