FortiSASE incident
Endpoint Management - Intermittent API Timeouts Observed
Resolved after 1 day 1 hour, affecting Endpoint Management, on September 25, 2025.
Services have remained stable in Frankfurt. This incident is considered resolved.
Affected components
Update timeline
- monitoring Sep 25, 2025, 07:47 PM UTC
We experienced a brief period of intermittent API timeouts affecting communication with Endpoint Management systems in Frankfurt. This may have resulted in intermittent failures retrieving ZTNA tags during the affected window. The issue has been resolved and we are currently monitoring for stability. Our backend teams are investigating root cause. If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #387781.
- resolved Sep 26, 2025, 09:34 PM UTC
Services have remained stable in Frankfurt. This incident is considered resolved.
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