FortiSASE incident
Customer Portal - Intermittent Authentication Issues
Resolved after 1 day 7 hours, affecting FortiSASE Portal, on September 25, 2025.
The workaround has remained stable and the permanent fix will be applied as part of our proactive software maintenance next week. This incident has been resolved.
Affected components
Update timeline
- investigating Sep 25, 2025, 02:35 PM UTC
We are currently experiencing an issue with FortiCare authentication which is intermittently impacting IAM sub-user accounts attempting to login to the FortiSASE portal. This incident does not impact customer instances or data flow. For an temporary workaround, we'd advise logging into the FortiSASE portal using the root e-mail principal. If you have any questions regarding this incident, please contact FortiCare Support ( https://www.fortinet.com/support/contact ) and reference FortiSASE Operations ticket #387692.
- monitoring Sep 25, 2025, 03:28 PM UTC
We have applied a workaround restoring portal access in affected regions. We are currently monitoring results.
- identified Sep 25, 2025, 04:01 PM UTC
Previously applied workaround only partially resolved the issue. Root cause has been identified. Updates to be provided as they become available.
- monitoring Sep 25, 2025, 05:20 PM UTC
A workaround has been applied, and we are observing improved results. The permanent fix is in development and being tracked via Bug ID 1207828. We will continue to monitor.
- resolved Sep 26, 2025, 09:37 PM UTC
The workaround has remained stable and the permanent fix will be applied as part of our proactive software maintenance next week. This incident has been resolved.
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