Flutterwave incident
Service Alert: Temporary Delay in Balance Statement Delivery
Ongoing since 01:46 PM UTC.
Dear Valued Merchant, We are currently experiencing a technical issue affecting the email delivery of balance and transaction statements requested from your Flutterwave Dashboard. While you may receive an in-dashboard confirmation that your statement has been generated and dispatched, the email containing your download link or attachment may be delayed or not delivered as expected. Please be assured that this issue only impacts the email delivery service. Your account balances, transaction records, collections, and payouts remain fully secure and unaffected. Our engineering team is actively investigating the root cause and working on a fix to restore normal delivery. We sincerely apologize for any inconvenience this disruption may cause to your reconciliation processes. We will provide another update as soon as the service is fully restored.
Update timeline
- investigating Nov 10, 2026, 01:46 PM UTC
Dear Valued Merchant, We are currently experiencing a technical issue affecting the email delivery of balance and transaction statements requested from your Flutterwave Dashboard. While you may receive an in-dashboard confirmation that your statement has been generated and dispatched, the email containing your download link or attachment may be delayed or not delivered as expected. Please be assured that this issue only impacts the email delivery service. Your account balances, transaction records, collections, and payouts remain fully secure and unaffected. Our engineering team is actively investigating the root cause and working on a fix to restore normal delivery. We sincerely apologize for any inconvenience this disruption may cause to your reconciliation processes. We will provide another update as soon as the service is fully restored.
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