Flutterwave incident
[NGN] Service Alert: Temporary Interruption in Payouts and Balance Visibility
Ongoing since 07:54 AM UTC, affecting Payouts APIs.
Dear Valued Merchant, You may be unable to view wallet balances on the dashboard or initiate payouts. Currency conversion and exchange rate lookups may also be unavailable or slow to respond. Incoming payments from your customers continue to be accepted, although balance updates on your dashboard may be delayed or temporarily unavailable. Your funds are safe and your actual balance remains intact. Our team is actively working to restore normal processing. To avoid duplicate requests, please do not repeatedly retry failed payouts. We will share an update as soon as more information is available. We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Affected components
Update timeline
- investigating Oct 29, 2026, 07:54 AM UTC
Dear Valued Merchant, You may be unable to view wallet balances on the dashboard or initiate payouts. Currency conversion and exchange rate lookups may also be unavailable or slow to respond. Incoming payments from your customers continue to be accepted, although balance updates on your dashboard may be delayed or temporarily unavailable. Your funds are safe and your actual balance remains intact. Our team is actively working to restore normal processing. To avoid duplicate requests, please do not repeatedly retry failed payouts. We will share an update as soon as more information is available. We sincerely apologize for the inconvenience and thank you for your patience and understanding.
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Amazon Web Services