Ongoing since 09:59 AM UTC, affecting Payouts APIs and Collections APIs.
The issue is related to inTouch, and our team is actively coordinating with them to investigate and resolve the situation as quickly as possible. We understand the inconvenience this may cause and sincerely apologize for the disruption. We will continue to monitor the situation closely and keep you informed as soon as further updates become available. Thank you for your patience, understanding, and continued trust in our services.
Affected components
Update timeline
- identified Oct 22, 2026, 09:59 AM UTC
Dear Valued Merchant, Some XOF payments made through InTouch may currently fail due to a service disruption. Our team is investigating the issue and we will share further updates as more information becomes available. We apologize for the disruption and appreciate your patience and understanding.
- investigating Oct 22, 2026, 12:42 PM UTC
The issue is related to inTouch, and our team is actively coordinating with them to investigate and resolve the situation as quickly as possible. We understand the inconvenience this may cause and sincerely apologize for the disruption. We will continue to monitor the situation closely and keep you informed as soon as further updates become available. Thank you for your patience, understanding, and continued trust in our services.
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