Resolved after 7 hours 49 minutes, affecting Payouts APIs and Collections APIs, on October 19, 2026.
Normal service has resumed for KES payments after the earlier disruption. Payments are processing as expected, and we will keep monitoring to ensure continued stability. We apologize for the disruption and appreciate your patience and understanding.
Affected components
Update timeline
- identified Oct 19, 2026, 09:10 AM UTC
Dear Valued Merchant, You may be unable to receive some KES payments at the moment due to a service downtime affecting one of our providers. Our team is working to resolve the issue, and we will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding. Affected Services: Affected Markets: Kenya
- resolved Oct 19, 2026, 04:59 PM UTC
Normal service has resumed for KES payments after the earlier disruption. Payments are processing as expected, and we will keep monitoring to ensure continued stability. We apologize for the disruption and appreciate your patience and understanding.
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