Flutterwave incident
[NGN] Service Restored: Disruption on NGN Card Collections through Interswitch
Resolved after 23 hours 15 minutes, affecting Collections APIs, on September 23, 2026.
We are pleased to inform you that the disruption affecting NGN card collections through Interswitch has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected Markets: Nigeria
Affected components
Update timeline
- identified Sep 23, 2026, 06:51 AM UTC
Dear Valued Merchant, We are currently seeing a disruption affecting some NGN card collections through Interswitch, which may prevent transactions from completing successfully. The service provider has been notified and we are working to restore normal service. Further updates will be shared as progress is made. We apologize for the inconvenience and thank you for your patience. Affected Services: Affected Markets: Nigeria
- identified Sep 23, 2026, 07:52 PM UTC
We are seeing an improvement in transaction success rates for NGN card transactions. We continue to closely monitor the service to ensure stability and will share further updates as progress is made. We apologize for the inconvenience and thank you for your patience.
- resolved Sep 24, 2026, 06:06 AM UTC
We are pleased to inform you that the disruption affecting NGN card collections through Interswitch has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected Markets: Nigeria
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