Resolved after 5 days 15 hours, on October 2, 2026.
We are pleased to inform you that the issue with refund initiation on F4B has been resolved. Thank you for your patience and understanding
Update timeline
- investigating Oct 02, 2026, 08:09 PM UTC
Dear Valued Merchant, Some enterprise merchants are currently unable to initiate refunds on F4B due to an error encountered during the process. Our teams are actively investigating the issue and working to restore normal refund processing. Further updates will be shared as more information becomes available. We apologize for the inconvenience and appreciate your patience and understanding.
- resolved Oct 08, 2026, 11:58 AM UTC
We are pleased to inform you that the issue with refund initiation on F4B has been resolved. Thank you for your patience and understanding
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