Resolved after 3 hours 52 minutes, affecting Payouts APIs and Collections APIs, on October 13, 2026.
Mobile money and USSD payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected Markets: Global
Affected components
Update timeline
- identified Oct 13, 2026, 10:36 AM UTC
Dear Valued Merchant, You may be unable to complete some payments made through mobile money and USSD across multiple markets, including Senegal, Cote d'Ivoire, Burkina Faso and Cameroon. We are working to restore normal service while we establish the full scope of the issue. We will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding. Affected Services: Affected Markets: Global
- resolved Oct 13, 2026, 02:28 PM UTC
Mobile money and USSD payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected Markets: Global
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