Service Alert: Payouts Resumed, Other Currencies Paused

Update timeline

1. identified Oct 13, 2026, 11:07 PM UTC

   Dear Valued Merchant, Outbound NGN payouts, including transfers from your dashboard, are back online and processing normally, so you can safely resume NGN transfers. Outbound payouts remain temporarily paused in GHS, KES, UGX, ZMW, RWF, TZS, MWK, EGP, XOF, XAF, USD, GBP and EUR while we complete scheduled updates, and we are restoring them one at a time. Please avoid repeatedly retrying failed transfers in these currencies, as this could create duplicate payout attempts once they reopen. Payment acceptance is unaffected across all payment methods, and your account balances are secure. You may notice a delay in seeing recent balance history while it updates. We will share another update as more currencies are restored. We apologize for the inconvenience and thank you for your patience. Affected Services: Affected Markets: Global

2. identified Oct 14, 2026, 09:42 AM UTC

   Dear Valued Merchant, Here is our latest progress as services return. Payouts are confirmed working in NGN, GHS, UGX, ZMW, RWF, TZS, GBP and EUR, Mobile money payments, Account features: Balance visibility (excluding stablecoins), balance history, statement generation, transaction status checks, bank lists, low-balance notifications These services are not yet available: USD payouts, KES, MWK, EGP, XOF, XAF and ZAR payouts are still being restored and checked, Airtime and bill payments remain temporarily unavailable, Stablecoin balance visibility. Under Review: FX rate visibility discrepancies between the dashboard and API We will keep you informed as further services are confirmed. Please contact our support team if you see problems with any service listed as restored. We apologize for the inconvenience and thank you for your understanding.

3. identified Oct 14, 2026, 10:47 AM UTC

   Dear Valued Merchant, KES payouts have been restored and are processing normally. We apologize for the disruption and appreciate your patience and understanding.

4. identified Oct 14, 2026, 02:15 PM UTC

   Payouts in NGN, GHS, KES, UGX, ZMW, RWF, TZS, GBP, USD and EUR have been restored, alongside merchant settlements, mobile money payments and key account features. However, payouts in MWK, EGP, XOF, XAF and ZAR, stablecoin balance visibility, airtime and bill payments remain affected as recovery continues. We apologize for the inconvenience and appreciate your patience and understanding. Affected Services: Affected Markets: Global

5. identified Oct 14, 2026, 02:20 PM UTC

   We are aware of payout transactions from 13 October that are still showing as pending. The team is reconciling their statuses. We’ll share updates as they become available. Thank you for your patience and understanding.

6. resolved Oct 15, 2026, 10:13 AM UTC

   We are pleased to confirm that XOF, XAF, ZAR, MWK and EGP are back online. We sincerely apologize for the impact and thank you for your continued understanding.