Resolved after 3 minutes, affecting Collections APIs, on October 16, 2026.
Normal service has resumed for KES payments after the earlier disruption. We are continuing to monitor closely to ensure payments keep processing as expected. We're sorry for the inconvenience and thank you for bearing with us.
Affected components
Update timeline
- identified Oct 16, 2026, 03:08 PM UTC
Dear Valued Merchant, A service disruption is affecting the processing of incoming KES payments, and some payments may not complete as expected. Our team is looking into the matter and will keep you informed as we learn more. We're sorry for the inconvenience and thank you for your patience.
- resolved Oct 16, 2026, 03:12 PM UTC
Normal service has resumed for KES payments after the earlier disruption. We are continuing to monitor closely to ensure payments keep processing as expected. We're sorry for the inconvenience and thank you for bearing with us.
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