Resolved after 6 hours 33 minutes, affecting OTP Services, on October 16, 2026.
SMS OTP delivery for GHS transactions has returned to normal following the earlier disruption. Payments requiring an OTP are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.
Affected components
Update timeline
- investigating Oct 16, 2026, 08:43 AM UTC
Dear Valued Merchant, There is an issue with the delivery of SMS OTPs on GHS transactions. As a result, payments requiring an OTP may be delayed or unable to complete. We are investigating the cause and will keep you informed as progress is made. We apologize for the inconvenience and thank you for your patience.
- resolved Oct 16, 2026, 03:16 PM UTC
SMS OTP delivery for GHS transactions has returned to normal following the earlier disruption. Payments requiring an OTP are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.
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