Resolved after 12 hours 53 minutes, affecting Collections APIs, on October 18, 2026.
Mobile money payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.
Affected components
Update timeline
- identified Oct 18, 2026, 06:35 PM UTC
Dear Valued Merchant, Some mobile money payments may currently fail or not complete successfully. The affected services include mobile money payments in UGX, GHS and KES, along with certain other mobile money options. The issue is related to one of our service providers, and we are still confirming the full scope of impact. Our team is actively working to restore normal payment processing and will share further updates as more information becomes available. We apologize for the disruption and appreciate your patience and understanding.
- resolved Oct 19, 2026, 07:28 AM UTC
Mobile money payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.
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