Flutterwave incident
[NGN] Service Restored: POS Agent Payouts Unavailable
Resolved after 2 days 21 hours, affecting Payouts APIs, on October 19, 2026.
Payouts from POS agent accounts have resumed, and agents can once again transfer funds out of their accounts. We continue to monitor the service closely. If you still experience any difficulty, please contact Support through the usual channels. We apologize for the disruption and appreciate your patience and understanding.
Affected components
Update timeline
- identified Oct 19, 2026, 08:22 AM UTC
Dear Valued Merchant, Transfers out of POS agent accounts have been temporarily paused. Agents can still accept payments, but moving funds out of their accounts is paused at this time. We will keep you informed as soon as more information is available. Our Support team is available through the usual channels if you need assistance. We apologize for the disruption and thank you for your patience.
- resolved Oct 22, 2026, 05:27 AM UTC
Payouts from POS agent accounts have resumed, and agents can once again transfer funds out of their accounts. We continue to monitor the service closely. If you still experience any difficulty, please contact Support through the usual channels. We apologize for the disruption and appreciate your patience and understanding.
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