Flow Capture had 26 outages in the last 2 years totaling 18h 23m of downtime — averaging 1.1 incidents per month.
There were 26 Flow Capture outages since September 23, 2025 totaling 18h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue where customers are unable to view support article content under the Account Management section on Autodesk.com. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are experiencing issues with misaligned models in the BIM 360 Model Coordination viewer. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
On June 16, 2026 at 01:00 PM PST, Autodesk identified an issue where customers received multiple email notifications for a single role change action within User Management Service in Autodesk account. The issue affected notifications only; no duplicate role changes or permission updates occurred within the system. Once the issue was resolved on June 16, 2026 at 10:00 PM PST, Autodesk account returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
On June 02, 2026, at 05:48 AM PDT, Autodesk identified an issue where customers were unable to create milestones in Fusion. Once the issue was resolved on June 08, 2026, at 04:12 PM PDT, Fusion returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
We are investigating an issue where customers are unable to access projects in Collaboration for AutoCAD Plant 3D in European Union. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We have identified the cause of the issue where customers are unable to access projects in Collaboration for AutoCAD Plant 3D in European Union. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
On June 16, 2026, at 03:22 AM PDT, Autodesk identified an issue where customers were unable to receive Email responses from Autodesk Support. Once the issue was resolved on June 16, 2026, at 04:39 AM PDT, Autodesk Support returned to normal operation. This incident has been resolved. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
On June 13, 2026 at 01:07 AM PDT, Autodesk identified an issue where customers were unable to access ACS Forms within Forma Build. Once the issue was resolved on June 13, 2026 at 01:13 AM PDT, Forma Build returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
We are investigating an issue where customers are experiencing invalid, unknown, or incorrect caller ID when receiving outbound calls from the Autodesk Sales team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
After further review, no customer impact was identified. We apologize for any confusion caused by the previous notification.
We are investigating an issue where customers are experiencing issues in creating new items and versions in APS - Data Management in Canada region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We have identified the cause of the issue where customers are experiencing issues in creating new items and versions in APS - Data Management in Canada region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are experiencing issues activating serial number licenses and generating network license files in Account portal and RegisterOnce. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are unable to receive emails from TradeTapp. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
On June 2, 2026 at 6:30 AM PDT, Autodesk identified an issue where customers were experiencing failures while uploading files using the Fusion Mobile. Once the issue was resolved on June 3, 2026 at 6:30 AM PDT, the Fusion Mobile returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
We are investigating an issue where customers are unable to view the BOM (Bill of Materials) and Properties tabs within Fusion team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are experiencing latency and elevated errors while accessing Forma - Admin Console and Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We have identified the cause of the issue where customers are experiencing latency and elevated errors while accessing Forma - Admin Console and Fusion. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are unable to view chat messages after opening shared links in a new tab in Autodesk Assistant. As a workaround, customers can still access the required links via email communication without disruption. We are actively looking into this and will provide an update within 60 minutes or sooner as more information becomes available.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
On May 29, 2026 at 3:04 AM PDT, Autodesk identified an issue where customers were unable to generate reports for newly created Forms within the Forma - Reports. Once the issue was resolved on May 29, 2026 at7:30 AM PDT, all returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
We are investigating an issue where customers are intermittently experiencing issues while accessing and loading models within APS Model Derivative. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are unable to publish models in the Revit Cloud Worksharing / Cloud Models in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
On May 19, 2026, at 5:11 AM PDT, Autodesk identified an issue where a subset of customers had missing events related to user login and user attachment views in FPTR. Once the issue was resolved on May 19, 2026, at 6:28 AM PDT, FPTR returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
We are investigating an issue where customers are experiencing intermittent failures when retrieving or viewing data from Forma Carbon Insights in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are unable to load and access Autodesk Parameters associated with list data types feature within Revit. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are experiencing issues while attempting to export estimate reports from the Estimate tool within Forma Takeoff across multiple regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are investigating an issue where customers are experiencing intermittent access issues to the Activity Log within Forma – Admin Console in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are continuing to investigate an issue where customers are experiencing intermittent access issues to the Activity Log within Forma – Admin Console in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
We are currently investigating an issue impacting playback on Windows devices using the Edge browser. If your playback on Windows is impacted we recommend using the standalone Flow Capture for Desktop application for the time being, as this is unaffected.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Users who log into Flow Capture with Autodesk ID are currently having intermittent issues logging in due to ongoing issues with the AWS Systems. Non-Autodesk ID users are not impacted and can login as normal.
All login issues caused by the outage at our service provider have now been resolved. All services are back to normal. Thank you for your patience.