Resolved after 1 hour 6 minutes, on October 27, 2026.
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Update timeline
- investigating Oct 27, 2026, 07:25 PM UTC
We are investigating an issue where a subset of customers is experiencing delays when downloading certain files in BuildingConnected. The affected files can still be viewed on the web. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
- identified Oct 27, 2026, 08:20 PM UTC
We have identified the cause of the issue where a subset of customers is experiencing delays when downloading certain files in BuildingConnected. The affected files can still be viewed on the web. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
- resolved Oct 27, 2026, 08:32 PM UTC
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
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