Flow Capture incident

Autodesk Support | Autodesk Assistant | Autodesk account

Minor Resolved View vendor source →

Flow Capture experienced a minor incident on September 16, 2026, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 08:59 AM UTC
Resolved
Sep 16, 2026, 03:45 PM UTC
Duration
6h 45m
Detected by Pingoru
Sep 16, 2026, 08:59 AM UTC

Update timeline

  1. investigating Sep 16, 2026, 08:59 AM UTC

    We are investigating an issue where customers are experiencing intermittent issues while contacting Autodesk Support via calls and chat. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

  2. investigating Sep 16, 2026, 09:59 AM UTC

    We have identified that this service disruption is related to a third-party service provider. Customers continue to experience intermittent issues contacting Autodesk Support via phone or chat. We have also identified additional impact to support functionality. Customers are unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

  3. identified Sep 16, 2026, 11:26 AM UTC

    We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant, or Create a Case in Autodesk Assistant. We are actively investigating this issue and will provide an update within 60 minutes, or sooner if additional information becomes available.

  4. identified Sep 16, 2026, 12:29 PM UTC

    We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We are actively investigating this issue and will provide an update within 60 minutes, or sooner if additional information becomes available.

  5. identified Sep 16, 2026, 01:32 PM UTC

    We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.

  6. identified Sep 16, 2026, 02:29 PM UTC

    We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.

  7. resolved Sep 16, 2026, 03:45 PM UTC

    All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.