Flock Safety incident

Login Issues

Major Vendor's status page →

Resolved after 3 hours 6 minutes, affecting Search, Insights, and Administration and Auth0 User Authentication and 1 more, on August 21, 2025.

monitoring Aug 21, 2025, 07:34 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 21, 2025, 05:48 PM UTC
Resolved
Aug 21, 2025, 08:54 PM UTC
Duration
3h 6m
Detected by Pingoru
Aug 21, 2025, 05:48 PM UTC

Affected components

Search, Insights, and AdministrationAuth0 User AuthenticationAlerts & MapAuth0 Machine to Machine AuthenticationAPI & WebhooksVMS

Update timeline

  1. investigating Aug 21, 2025, 05:48 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 21, 2025, 05:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 21, 2025, 05:49 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 21, 2025, 05:52 PM UTC

    We are continuing to investigate this issue.

  5. identified Aug 21, 2025, 06:20 PM UTC

    Logging into the application is impacted. No footage or assets have been lost.

  6. monitoring Aug 21, 2025, 07:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Aug 21, 2025, 08:54 PM UTC

    This incident has been resolved.

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