Flexera incident
Flexera One- IT Asset management- US - Degraded performance
Flexera experienced a minor incident on July 22, 2026 affecting IT Asset Management - US Inventory Upload, lasting 7h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 22, 2026, 08:25 AM UTC
Incident Description: We have identified an issue affecting inventory processing in Flexera One IT Asset Management following the deployment of the 2026 R1.1 release in our US production environment. As a result, some customers may experience degraded performance and intermittent reliability issues when accessing certain areas of the user interface and performing system-related tasks. Priority: P3 Restoration Activity: Our investigation has determined that the issue is related to a software defect introduced with the 2026 R1.1 release. While the defect had been previously identified and mitigation procedures were incorporated into the deployment process, the automated remediation encountered unexpected execution issues . As a result, technical teams have implemented alternative mitigation measures to reduce customer impact and stabilise system performance. We continue to actively monitor the environment and apply corrective actions to address the underlying defect and restore normal service operation.
- identified Jul 22, 2026, 01:38 PM UTC
Our teams continue to work on implementing a hotfix to address the issue . During deployment, the hotfix encountered database conditions that are preventing it from completing successfully. Our technical teams are actively working to resolve this and are evaluating targeted mitigation actions to allow the hotfix to complete. Once the hotfix has been successfully applied, teams will validate service performance and continue monitoring to confirm recovery. We will provide another update as more information becomes available.
- monitoring Jul 22, 2026, 03:40 PM UTC
The hotfix has been successfully deployed, and engineering teams are currently validating its effectiveness. Teams are continuing to monitor platform behaviour and review telemetry to confirm the issue resolution.
- resolved Jul 22, 2026, 04:16 PM UTC
Our teams have completed post-deployment validation and confirmed that service performance has returned to expected levels. Continued monitoring has shown stable platform operation with no further impact observed. Based on these results, this issue is now considered resolved.