Flexera incident
Snow Atlas - SAM Core - License Service - Service Disruption
Flexera experienced a major incident on October 8, 2026 affecting Snow Atlas - Europe and Snow Atlas - UK South, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 10:59 AM UTC
Incident Description: We are investigating an issue affecting the License Service within SAM Core. Users may be unable to load license information and may encounter error messages while accessing License Service functionality. The issue has been confirmed in UK South and West Europe, and technical teams are currently assessing the full scope of impact. Priority: P2 Restoration Activity: Technical teams are actively investigating the issue and reviewing the affected service. Additional validation is underway to determine the full scope of impact and restore normal service operation. Further updates will be provided as more information becomes available.
- monitoring Oct 08, 2026, 11:30 AM UTC
We have identified the issue as being related to a recent deployment affecting the Licenses service. Corrective changes have been implemented, and service functionality has been restored. We are currently validating service health and monitoring the environment to ensure continued stability. Further updates will be provided as additional validation is completed.
- resolved Oct 08, 2026, 12:11 PM UTC
Following validation and a period of monitoring, the service has remained stable and License functionality is loading successfully across the affected regions. The issue is now considered resolved.