Flexera Outage History

Incident Description: We are investigating an issue affecting the Software Vulnerability Research (SVR) service. Customers may be experiencing difficulties accessing or using SVR at this time. Priority: P1 Restoration Activity: Our teams are actively investigating the issue and working to restore service. Mitigation activities are currently underway as we work to bring the service back online. Further updates will be provided as more information becomes available.

Recovery actions have been implemented; however, the service continues to experience instability under current workload conditions, resulting in ongoing service disruptions. Our teams are actively working to reduce the impact and restore service availability. Further updates will be provided as more information becomes available.

Incident Description: We are investigating an intermittent issue affecting Flexera One services in the APAC region. Customers may experience intermittent access issues or errors while using Flexera One applications and services. The issue currently appears to be limited to the APAC region. Priority: P1 Restoration Activity: Our teams are actively investigating the issue. The scope and impact are being assessed across Flexera One services in the APAC region, and we are working to identify the underlying cause and restore service stability. Further updates will be provided as more information becomes available.

Our technical teams are actively investigating the issue. The issue appears to be intermittent, with some requests succeeding while others continue to fail. We are reviewing affected services and their dependencies to determine the scope of impact, identify the underlying cause, and restore service stability.

Incident Description: We are investigating an issue affecting Snow Atlas customers in the APAC region. Affected users may be unable to access the platform and may encounter 404 errors when attempting to log in. Current investigation indicates the issue is limited to the APAC region, with no impact confirmed in other regions at this time. Priority: P1 Restoration Activity: Our technical teams are actively investigating the issue to identify the underlying cause and restore service. We are monitoring the environment closely and implementing corrective actions as appropriate. Further updates will be provided as more information becomes available.

Our teams have resolved the issue affecting Snow Atlas customers in the APAC region. The issue occurred when a platform service failed to start correctly, resulting in intermittent errors and access issues for some customers. Technical teams identified the underlying startup failure and restored service by restarting the affected platform components. Validation activities have confirmed successful access to the platform, and we are not observing any ongoing customer impact at this time. Our teams will continue to monitor the environment closely to ensure continued stability.

Incident Description: We are experiencing an issue affecting Flexera One IT Asset Management (ITAM) customers in the APAC region. Customers may notice that certain navigation and menu items within the ITAM interface are not visible, resulting in limited access to some functionality. Priority: P2 Restoration Activity: Our technical teams are actively investigating this issue and working to restore full functionality. We will continue to provide updates as more information becomes available.

Incident Description: We are investigating an issue affecting batch job processing for Flexera One IT Asset Management in the North America region. As a result, customers may experience delays in the completion of scheduled or queued batch processing jobs. Priority: P2 Restoration Activity: Our technical team is actively working to restore expected batch processing levels. Recovery actions are underway to increase processing capacity, reduce the current queue, and improve batch job processing throughput. We will continue to monitor progress and provide updates as recovery work continues.