Flexera incident
Snow Atlas - Australia - Agreements Functionality Unavailable
Flexera experienced a major incident on October 8, 2026 affecting Snow Atlas - Australia, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 12:08 AM UTC
Incident Description: We are investigating an issue affecting the Agreements functionality in Snow Atlas for customers in Australia. Customers may experience missing or unavailable data when accessing the Agreements tab, and data refresh operations may fail. Priority: P2 Restoration Activity: Technical teams are actively investigating the issue and assessing the extent of customer impact. Work is underway to identify the cause of the issue and restore normal functionality. Further updates will be provided as more information becomes available.
- resolved Oct 08, 2026, 01:39 AM UTC
Further investigation identified a communication issue affecting a backend service supporting Agreements functionality in Snow Atlas Australia. Technical teams implemented recovery actions, including restarting the affected service components, which restored communication and normal operation. Functionality has been validated across multiple customer environments, and Agreements data is now displaying correctly. We have not observed any further issues following recovery and validation activities. The issue is now considered resolved.