Flexera One - IT Asset Management - All Regions - Third-Party Inventory Import Issues

Update timeline

1. investigating Jun 04, 2026, 09:17 PM UTC

   Incident Description: We are investigating an issue affecting third-party inventory imports in IT Asset Management. As a result, some customers may experience third-party inventory imports timing out, failing, or remaining in progress longer than expected. Priority: P2 Restoration Activity: Technical teams have identified that some third-party inventory uploads are not completing successfully after the import package is created. Teams are applying backend mitigation where available while continuing work to restore the standard upload flow. No customer action is required at this time.

2. investigating Jun 05, 2026, 08:15 AM UTC

   Our teams have developed and deployed a fix to address the issue affecting data uploads in a test environment. Initial validation indicates improved upload success rates, and teams are currently performing comprehensive testing to verify end-to-end processing and data integrity before proceeding with a broader rollout. In parallel, the investigation into intermittent request-processing behavior remains ongoing. Teams are continuing to analyze system performance and stability to ensure the underlying issues are fully addressed . We will continue to monitor progress closely and provide additional updates as more information becomes available.

3. identified Jun 05, 2026, 06:06 PM UTC

   Our teams have completed additional validation of the fix in the test environment, including larger uploads and multiple import paths. Results continue to be positive, and teams are working through the next steps needed for a controlled production rollout. We are continuing to validate remaining scenarios and review upload-processing behavior to ensure the fix addresses the issue safely before broader deployment. We will provide another update as rollout planning and validation progress.

4. monitoring Jun 05, 2026, 06:21 PM UTC

   Teams have completed the production deployment of the fix and are monitoring upload behavior across impacted regions. Initial production results are positive, and larger third-party inventory uploads are now being received successfully. Teams are continuing to validate downstream processing to confirm imports complete as expected. We will provide another update once additional production validation is complete.

5. monitoring Jun 06, 2026, 08:03 AM UTC

   Post deployment of a corrective fix, initial observations are encouraging and indicate improved processing behavior following the change. Validation efforts are ongoing to confirm that affected workflows are completing successfully from end to end. Teams continue to closely monitor system performance and recovery progress to ensure the issue has been fully addressed. We will provide further updates as additional information becomes available.

6. monitoring Jun 06, 2026, 08:02 PM UTC

   Validation following the corrective fix continues to show positive results. Previously affected third-party inventory import workflows are now completing successfully, and teams continue to monitor processing behavior across impacted regions. We will continue monitoring through the weekend and provide updates as validation progresses.

7. monitoring Jun 07, 2026, 01:15 PM UTC

   Validation of the corrective fix continues to produce positive results. Previously impacted inventory import workflows are processing successfully, and teams are continuing to monitor performance and processing activity across affected regions to confirm sustained recovery. Monitoring activities will continue through the weekend to ensure stability and consistent processing. We will provide further updates as additional validation is completed.

8. resolved Jun 08, 2026, 07:47 AM UTC

   Validation of the corrective fix has been successful, and previously impacted inventory import workflows are now processing normally. Our teams have continued to monitor performance and processing activity across affected regions over the weekend and have observed stable system behavior with no further signs of the issue. As a result, this issue is now considered resolved.

9. postmortem Jun 19, 2026, 06:36 AM UTC

   **Description:** Flexera One - IT Asset Management - All Regions - Third-Party Inventory Import Issues **Timeframe:** June 4, 2026, 1:45 PM PDT to June 08, 2026, 00:47 PDT ‌ **Incident Summary** ‌ On Thursday, June 4, 2026, at 1:45 PM PDT, our teams identified an issue affecting third-party inventory imports in IT Asset Management caused some inventory uploads to time out, fail, or remain in progress longer than expected. The issue impacted the processing of certain third-party inventory sources and resulted in delays to inventory data availability for affected customers. Investigation determined that, following a recent platform change, a subset of third-party inventory imports encountered issues during the transfer of inventory data into IT Asset Management. The issue was initially identified through a combination of customer reports and internal monitoring. Further investigation confirmed that while inventory data was successfully generated and processed through earlier stages of the workflow, certain uploads failed to complete successfully, resulting in import processing delays and failures. Due to the nature of the response received during these failures, the underlying cause was not immediately apparent, which extended the time required for diagnosis. Technical teams performed a detailed analysis of the processing workflow and identified that certain larger inventory uploads were not being handled as expected under specific conditions. A solution was implemented to improve how these larger data transfers are managed. The corrective update was validated in a controlled environment, followed by comprehensive end‑to‑end testing, and then deployed to production. Following deployment, inventory processing returned to expected behaviour by Jun 06, 2026 , 01:03 PDT. Continued monitoring confirmed stable performance, and no further recurrence of the issue was observed. After extended monitoring, the incident was declared as resolved on Jun 08, 2026 at 00:47 PDT. ‌ **Root Cause** ‌ The issue was caused by limitations encountered during the transfer of larger inventory data sets between platform services following the production change. Under specific conditions, larger inventory uploads were not processed successfully, leading to incomplete or delayed processing. When these uploads failed, the receiving service returned a generic client error response rather than an error specifically indicating a file size limitation. As a result, the sending service interpreted the response as a capability or configuration issue rather than an upload failure, preventing the true cause from being immediately identified. Contributing Factors * The response returned during failure scenarios did not clearly indicate the underlying condition. * This response behaviour initially led to misinterpretation of the failure, extending diagnosis time. * Pre release validation included large data scenarios; however, production conditions introduced additional variability not fully represented during testing. * Platform configuration indicated support for larger data handling, which made the practical limitation difficult to anticipate during design and validation. ‌ **Remediation Actions** ‌ * The processing workflow was analysed to identify the point of failure within the inventory transfer process. * Data transfer behaviour between platform components was reviewed and validated. * A revised approach was implemented to transfer larger data sets in smaller segments. The solution was validated through staging and end to end testing to ensure data integrity and processing completion. * The validated fix was deployed to production environments. * Enhanced monitoring was maintained throughout rollout and validation to confirm successful processing and overall stability. ‌ **Future Preventative Measures** ‌ * Improved Data Transfer Handling - Large inventory data transfers configuration has been updated, improving reliability and reducing dependency on single transaction limits. * Enhanced Error Reporting - Improvements will be made to ensure that system responses more clearly reflect the underlying cause of failures, enabling faster and more accurate diagnosis. * Expanded Validation Scenarios - Additional testing scenarios involving larger and more complex data sets will be incorporated to better reflect real world conditions prior to release. * Stronger Integration Validation - Future changes will include deeper validation of interactions between platform components to identify and mitigate potential constraints earlier. * Monitoring and Detection Enhancements - Monitoring and alerting capabilities will be further enhanced to provide earlier visibility into processing delays or failures, helping to reduce time to detection and resolution.