FitMetrix Outage History
FitMetrix is up right nowPingoru has recorded 38 incidents for FitMetrix: 38 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| May 2026 | 10 | 51 of 744 (7%) |
| June 2026 | 5 | 8 of 720 (1%) |
| July 2026 | 6 | 58 of 744 (8%) |
| August 2026 | 0 | 302 of 744 (41%) |
| September 2026 | 3 | 175 of 720 (24%) |
| October 2026 | 2 | 3 of 590 (0%) |
Incidents, newest first
Minor April 1, 2026 Leads not loading to the Sales Pipeline 41m Mindbody Web Software - Europe, Middle East, and Africa, Mindbody Web Software - North, Central, and South America, Mindbody Web Software - Asia Pacific
Started Apr 01, 2026, 05:50 PM UTC· resolved Apr 01, 2026, 06:32 PM UTC
- investigating Apr 01, 2026, 05:50 PM UTC
We are aware of an issue impacting pipelines failing to populate on customer sites. Next update will be provided at 12:00PM PT or as additional information becomes available.
- resolved Apr 01, 2026, 06:32 PM UTC
Engineers identified and implemented a fix to the issue impacting pipelines on customer sites, resolving this issue. Thank you for your patience while we worked to resolve this issue.
Minor March 27, 2026 Marketing Suite 1h 47m Marketing Suite
Started Mar 27, 2026, 10:55 AM UTC· resolved Mar 27, 2026, 12:42 PM UTC
- investigating Mar 27, 2026, 10:55 AM UTC
We are investigating an issue impacting Marketing Suite. Some customers are unable to access Marketing Suite dependent upon region. Thank you for your patience while we work to restore services!
- identified Mar 27, 2026, 12:02 PM UTC
Our engineering teams have identified the issue impacting Marketing Suite. We’re working to roll out a fix. Thank you for your patience!
- resolved Mar 27, 2026, 12:42 PM UTC
Resolved The issue impacting Marketing Suite has been fully resolved. A fix has been successfully deployed, and access has been restored for all affected regions. We sincerely apologize for the disruption this caused and appreciate your patience while our engineering teams worked to resolve the issue. If you continue to experience any problems accessing Marketing Suite, please contact our support team.
Minor March 23, 2026 Delayed Hong Kong Mindbody Payments Payouts 1d 18h
Started Mar 23, 2026, 10:42 PM UTC· resolved Mar 25, 2026, 05:17 PM UTC
- monitoring Mar 23, 2026, 10:42 PM UTC
We identified a 3rd party upstream provider impacted Mindbody Payments between 07:00 to 07:30 UTC on March 23rd, 2026. Mindbody customers in Hong Kong using Mindbody Payments may experience delayed payouts depending on their funding schedule. We have confirmed the 3rd party upstream processor has resolved the issue. Thank you for your patience.
- resolved Mar 25, 2026, 05:17 PM UTC
The issue has been resolved.
Minor March 11, 2026 Mindbody - Degraded Performance 16m Mindbody Web Software - Europe, Middle East, and Africa, Mindbody Web Software - North, Central, and South America, Mindbody Web Software - Asia Pacific
Started Mar 11, 2026, 03:47 PM UTC· resolved Mar 11, 2026, 04:03 PM UTC
- investigating Mar 11, 2026, 03:47 PM UTC
We are aware of degraded performance affecting Mindbody. Our team is investigating. We will update this page as we learn more.
- resolved Mar 11, 2026, 04:03 PM UTC
The issue affecting Mindbody has been resolved. All services are operating normally. We apologize for the disruption and thank you for your patience. If you continue to experience issues, please contact support.
Minor March 9, 2026 Mindbody Payments 23h 58m
Started Mar 09, 2026, 11:00 PM UTC· resolved Mar 10, 2026, 10:58 PM UTC
- monitoring Mar 09, 2026, 11:00 PM UTC
We have identified a 3rd party upstream provider impacting Mindbody Payments. Mindbody customers using Mindbody Payments will receive their payouts a day later than expected for transactions made between 9:00 PM, March 7, and 9:00 PM, March 8.
- resolved Mar 10, 2026, 10:58 PM UTC
We have confirmed that the 3rd party upstream processor successfully paid out the pending transactions. Thank you for your patience!
Minor March 3, 2026 Mindbody Web Software - Class Sign Ins 10m Mindbody Web Software - Europe, Middle East, and Africa, Mindbody Web Software - North, Central, and South America, Mindbody Web Software - Asia Pacific
Started Mar 03, 2026, 08:43 PM UTC· resolved Mar 03, 2026, 08:54 PM UTC
- identified Mar 03, 2026, 08:43 PM UTC
We have identified an issue impacting class sign ins within the Mindbody Web Software. Mindbody customers are unable to add consumers to the class roster via the Mindbody Web Software. As a workaround, in the Class sign in sheet, you can successfully click the "Adv. Register" button to add new consumers to a class. Thank you for your patience while we work to restore services. We will provide an update once we've rolled out a fix.
- resolved Mar 03, 2026, 08:54 PM UTC
Our engineering teams have successfully implemented a fix and the class sign in sheet in now fixed. Thank you for your patience while we worked to restore services.
Minor March 1, 2026 SEPA Payment Processing Disruption (Partial Impact) 2h 2m Mindbody Payment Processing
Started Mar 01, 2026, 04:42 PM UTC· resolved Mar 01, 2026, 06:45 PM UTC
- investigating Mar 01, 2026, 04:42 PM UTC
We are currently investigating an issue affecting SEPA transactions for a subset of customers. Some SEPA payments are not being processed as expected. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We understand the importance of timely payment processing and apologize for the inconvenience this may cause. We will provide further updates as soon as more information becomes available.
- resolved Mar 01, 2026, 06:45 PM UTC
Resolved - SEPA Transaction Processing The issue affecting SEPA transactions has been resolved. The disruption was caused by an incident with our third-party payment provider, Stripe, which has now been fully addressed. Payment processing has returned to normal. Impacted Autopays will automatically reattempt within 24h. If you prefer not to wait, you may manually rerun the affected transactions directly from the Autopay Detail Report. We apologize for the inconvenience and appreciate your patience while this issue was being resolved.
Minor January 29, 2026 Payment Processing - Mindbody Payments 7d 19h Booker Payment Processing, Mindbody Payment Processing
Started Jan 29, 2026, 10:02 PM UTC· resolved Feb 06, 2026, 05:51 PM UTC
- monitoring Jan 29, 2026, 10:02 PM UTC
We've identified a 3rd party upstream payment processor experiencing an issue. Mindbody customers in the EUR region using Mindbody Payments may experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards. We will provide updates as received to this issue. In the meantime, if you experience an invalid decline, please reattempt to process or wait until the issue has been resolved.
- monitoring Feb 03, 2026, 11:20 PM UTC
The 3rd party upstream payment processor has identified the cause of increased Visa and MasterCard declines for Mindbody Payments customers and working to resolve the issue. Mindbody customers in the EUR region using Mindbody Payments may experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards. We will continue to provide updates as received to this issue. In the meantime, if you experience an invalid decline, please reach out to your card issuer or wait until the issue has been resolved.
- resolved Feb 06, 2026, 05:51 PM UTC
The 3rd party upstream payment processor has resolved the issue resulting in a portion of Mindbody customers in the EUR region using Mindbody Payments to experience an "Invalid account number" or "Invalid credentials" decline code when attempting to process Visa or MasterCard credit cards.