FitMetrix incident

Delayed Hong Kong Mindbody Payments Payouts

Resolved after 1 day 18 hours, on March 23, 2026.

monitoring Mar 23, 2026, 10:42 PM UTC

We identified a 3rd party upstream provider impacted Mindbody Payments between 07:00 to 07:30 UTC on March 23rd, 2026. Mindbody customers in Hong Kong using Mindbody Payments may experience delayed payouts depending on their funding schedule. We have confirmed the 3rd party upstream processor has resolved the issue. Thank you for your patience.

Started
Mar 23, 2026, 10:42 PM UTC
Resolved
Mar 25, 2026, 05:17 PM UTC
Duration
1d 18h
Detected by Pingoru
Mar 23, 2026, 10:42 PM UTC

Update timeline

  1. monitoring Mar 23, 2026, 10:42 PM UTC

    We identified a 3rd party upstream provider impacted Mindbody Payments between 07:00 to 07:30 UTC on March 23rd, 2026. Mindbody customers in Hong Kong using Mindbody Payments may experience delayed payouts depending on their funding schedule. We have confirmed the 3rd party upstream processor has resolved the issue. Thank you for your patience.

  2. resolved Mar 25, 2026, 05:17 PM UTC

    The issue has been resolved.

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