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Status: Monitoring We have identified an issue with a third-party upstream provider impacting Mindbody Payments. A subset of customers using the Mindbody Payments processor in the European Union may experience increased failures for SEPA Direct Debit payments with the error code "bank_account_restricted". If you receive a failed SEPA payment for a customer who succeeded previously, you may try to reprocess the payment. We will provide an update as more information becomes available. Thank you for your patience. Affected components Mindbody Payment Processing (Degraded performance)

Status: Monitoring We are continuing to monitor the issue with SEPA Direct Debit payment failures. There has been a decrease in the frequency of the payment failures, but the processor will continue to work with their banking partner to ensure that the problem is resolved. Thank you for your patience. We will provide an update as more information becomes available. Affected components Mindbody Payment Processing (Degraded performance)

Status: Resolved We have confirmed with the Mindbody Payments processor that the frequency of SEPA payment failures has continued to decrease. Users who have received a failed SEPA payment with the error code "bank_account_restricted" for a customer who succeeded previously may try to reprocess the payment. Thank you for your patience. Affected components Mindbody Payment Processing (Operational)

Status: Investigating Title: Mindbody / Mindbody Payment Processing Status: Investigating Message: We are currently investigating an issue impacting Direct Debit/ACH transactions processed on 23 July, which may have resulted in missing or duplicate transactions. Customers using Mindbody Payments in Australia and New Zealand may be affected. We will provide updates as more information becomes available. Thank you for your patience and understanding.

Status: Identified We have identified that a platform issue during the APAC autopay run affected BECS Direct Debit and Apple Pay transactions processed on 23 July in the APAC region. A subset of customers using Mindbody Payments experienced payments that were successfully collected but incorrectly appeared as failed in Mindbody, and the associated sales records were not created. If affected businesses manually reprocessed these payments, some clients may have been charged more than once. We are working to identify all impacted transactions and affected clients. Once the final impacted list is available, we will contact affected businesses with a list of impacted clients and provide next steps. Thank you for your patience and understanding.

Status: Resolved Our engineering teams have successfully implemented a fix. Users should no longer experience missing or duplicate BECS Direct Debit and Apple Pay transactions with a sale date of July 23 in the APAC region. Thank you for your patience while we worked to restore services.

Status: Investigating We are investigating an issue impacting the Mindbody Web Software. Some Mindbody customers are experiencing slower than normal page load times and errors when attempting to load the appointments tab within the Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 3:30 PM PT. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Partial outage) Mindbody Web Software - North, Central, and South America (Partial outage) Mindbody Web Software - Asia Pacific (Partial outage)

Status: Resolved Our engineering teams have successfully implemented a fix and the previous impact has been resolved. Thank you for your patience! Affected components Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Web Software - Asia Pacific (Operational)

Status: Investigating We are investigating an issue impacting the Mindbody Services. Mindbody customers logging into Mindbody services with a new session are receiving an error. If a Mindbody customer is already logged into a Mindbody service they're experiencing slower than normal page load times and intermittent errors. Our engineering teams are working to identify the issue and implement a fix as soon as possible. Thank you for your patience while we work to restore services. Our next update will be at 11:00AM PT. Affected components Mindbody Branded Web (Partial outage) Mindbody API (Partial outage) Mindbody Class Check-In App (Partial outage) Mindbody Corporate Tools (Partial outage) Mindbody Branded App (Partial outage) Mindbody Business App (Partial outage) Mindbody App (Partial outage) Mindbody Web Software - Asia Pacific (Partial outage) Mindbody Consumer Web (Partial outage) Mindbody Video - Virtual Wellness Platform (Partial outage) Mindbody Payment Processing (Partial outage) Mindbody Web Software - Europe, Middle East, and Africa (Partial outage) Mindbody Webhooks (Partial outage) Mindbody Web Software - North, Central, and South America (Partial outage)

Status: Investigating We are continuing to investigate an issue impacting Mindbody services. Mindbody customers are currently unable to access Mindbody services. Our engineering teams are working to implement a fix as soon as possible. Thank you for your patience while we work to restore services. Our next update will be at 11:00AM PT. Affected components Mindbody Web Software - North, Central, and South America (Full outage) Mindbody Corporate Tools (Full outage) Mindbody Branded App (Full outage) Mindbody API (Full outage) Mindbody Business App (Full outage) Mindbody Consumer Web (Full outage) Mindbody Video - Virtual Wellness Platform (Full outage) Mindbody Payment Processing (Full outage) Mindbody Class Check-In App (Full outage) Mindbody Branded Web (Full outage) Mindbody App (Full outage) Mindbody Web Software - Asia Pacific (Full outage) Mindbody Web Software - Europe, Middle East, and Africa (Full outage) Mindbody Webhooks (Full outage)

Status: Monitoring Our engineering teams have implemented a fix to Mindbody services. Mindbody customers may experience slower than normal page load times and intermittent errors while services begin to recover. We are monitoring to ensure system stability while services recover. Our next update will be at 11:00AM PT Affected components Mindbody Class Check-In App (Degraded performance) Mindbody Webhooks (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Branded Web (Degraded performance) Mindbody API (Degraded performance) Mindbody Business App (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance) Mindbody Video - Virtual Wellness Platform (Degraded performance) Mindbody Payment Processing (Degraded performance) Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Corporate Tools (Degraded performance) Mindbody Branded App (Degraded performance) Mindbody App (Degraded performance) Mindbody Consumer Web (Degraded performance)

Status: Resolved Our engineering teams have successfully implemented the fix and Mindbody services have fully recovered. Thank you for your patience while we worked to restore services. Affected components Mindbody Webhooks (Operational) Mindbody Business App (Operational) Mindbody App (Operational) Mindbody Web Software - Asia Pacific (Operational) Mindbody Video - Virtual Wellness Platform (Operational) Mindbody Class Check-In App (Operational) Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Corporate Tools (Operational) Mindbody Branded Web (Operational) Mindbody Branded App (Operational) Mindbody API (Operational) Mindbody Consumer Web (Operational) Mindbody Payment Processing (Operational)

Status: Identified Engineers have identified and working to resolve an issue impacting the Mindbody Web Software. At this time, customers may experience delays when navigating within the Mindbody Web Software. Thank you for your patience as we work to resolve this issue. The next update will be made at 11:30AM PT or as additional information becomes available. Affected components Mindbody Web Software - Asia Pacific (Degraded performance) Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance)

Status: Identified The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers are currently working to verify all impacted workflows have been resolved. A subset of customers may experience delays when navigating within the Mindbody Web Software. The following update will be made at 1:30PM PT, or as additional information becomes available. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance)

Status: Monitoring The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers will continue to monitor to ensure all connections remain stable. The following update will be made as additional information becomes available. Affected components Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance) Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance)

Status: Resolved This incident is now resolved. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Web Software - Asia Pacific (Operational)