Is FitMetrix down?

Status: Investigating We are investigating an issue impacting the Mindbody Web Software. Some Mindbody customers are experiencing slower than normal page load times and errors when attempting to load the appointments tab within the Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 3:30 PM PT. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Partial outage) Mindbody Web Software - North, Central, and South America (Partial outage) Mindbody Web Software - Asia Pacific (Partial outage)

Status: Resolved Our engineering teams have successfully implemented a fix and the previous impact has been resolved. Thank you for your patience! Affected components Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Web Software - Asia Pacific (Operational)

Status: Investigating We are investigating an issue impacting the Mindbody Services. Mindbody customers logging into Mindbody services with a new session are receiving an error. If a Mindbody customer is already logged into a Mindbody service they're experiencing slower than normal page load times and intermittent errors. Our engineering teams are working to identify the issue and implement a fix as soon as possible. Thank you for your patience while we work to restore services. Our next update will be at 11:00AM PT. Affected components Mindbody Branded Web (Partial outage) Mindbody API (Partial outage) Mindbody Class Check-In App (Partial outage) Mindbody Corporate Tools (Partial outage) Mindbody Branded App (Partial outage) Mindbody Business App (Partial outage) Mindbody App (Partial outage) Mindbody Web Software - Asia Pacific (Partial outage) Mindbody Consumer Web (Partial outage) Mindbody Video - Virtual Wellness Platform (Partial outage) Mindbody Payment Processing (Partial outage) Mindbody Web Software - Europe, Middle East, and Africa (Partial outage) Mindbody Webhooks (Partial outage) Mindbody Web Software - North, Central, and South America (Partial outage)

Status: Investigating We are continuing to investigate an issue impacting Mindbody services. Mindbody customers are currently unable to access Mindbody services. Our engineering teams are working to implement a fix as soon as possible. Thank you for your patience while we work to restore services. Our next update will be at 11:00AM PT. Affected components Mindbody Web Software - North, Central, and South America (Full outage) Mindbody Corporate Tools (Full outage) Mindbody Branded App (Full outage) Mindbody API (Full outage) Mindbody Business App (Full outage) Mindbody Consumer Web (Full outage) Mindbody Video - Virtual Wellness Platform (Full outage) Mindbody Payment Processing (Full outage) Mindbody Class Check-In App (Full outage) Mindbody Branded Web (Full outage) Mindbody App (Full outage) Mindbody Web Software - Asia Pacific (Full outage) Mindbody Web Software - Europe, Middle East, and Africa (Full outage) Mindbody Webhooks (Full outage)

Status: Monitoring Our engineering teams have implemented a fix to Mindbody services. Mindbody customers may experience slower than normal page load times and intermittent errors while services begin to recover. We are monitoring to ensure system stability while services recover. Our next update will be at 11:00AM PT Affected components Mindbody Class Check-In App (Degraded performance) Mindbody Webhooks (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Branded Web (Degraded performance) Mindbody API (Degraded performance) Mindbody Business App (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance) Mindbody Video - Virtual Wellness Platform (Degraded performance) Mindbody Payment Processing (Degraded performance) Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Corporate Tools (Degraded performance) Mindbody Branded App (Degraded performance) Mindbody App (Degraded performance) Mindbody Consumer Web (Degraded performance)

Status: Resolved Our engineering teams have successfully implemented the fix and Mindbody services have fully recovered. Thank you for your patience while we worked to restore services. Affected components Mindbody Webhooks (Operational) Mindbody Business App (Operational) Mindbody App (Operational) Mindbody Web Software - Asia Pacific (Operational) Mindbody Video - Virtual Wellness Platform (Operational) Mindbody Class Check-In App (Operational) Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Corporate Tools (Operational) Mindbody Branded Web (Operational) Mindbody Branded App (Operational) Mindbody API (Operational) Mindbody Consumer Web (Operational) Mindbody Payment Processing (Operational)

Status: Identified Engineers have identified and working to resolve an issue impacting the Mindbody Web Software. At this time, customers may experience delays when navigating within the Mindbody Web Software. Thank you for your patience as we work to resolve this issue. The next update will be made at 11:30AM PT or as additional information becomes available. Affected components Mindbody Web Software - Asia Pacific (Degraded performance) Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance)

Status: Identified The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers are currently working to verify all impacted workflows have been resolved. A subset of customers may experience delays when navigating within the Mindbody Web Software. The following update will be made at 1:30PM PT, or as additional information becomes available. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance) Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance)

Status: Monitoring The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers will continue to monitor to ensure all connections remain stable. The following update will be made as additional information becomes available. Affected components Mindbody Web Software - North, Central, and South America (Degraded performance) Mindbody Web Software - Asia Pacific (Degraded performance) Mindbody Web Software - Europe, Middle East, and Africa (Degraded performance)

Status: Resolved This incident is now resolved. Affected components Mindbody Web Software - Europe, Middle East, and Africa (Operational) Mindbody Web Software - North, Central, and South America (Operational) Mindbody Web Software - Asia Pacific (Operational)

Status: Investigating Engineers are currently investigating an issue impacting Booker Payment processing. At this time, merchant payments are failing for Worldpay/Mercury/Sublyme customers and returning errors even when the processor says authorization succeeded. We will provide the next update at 11:30AM PT or as additional information becomes available. Affected components Booker Payment Processing (Degraded performance)

Status: Investigating Our engineering teams are continuing to investigate. Thank you for your patience while we work to restore services. Our next update will be at 1:00PM PT. Affected components Booker Payment Processing (Degraded performance)

Status: Investigating Our engineering teams continue to investigate. Thank you for your patience while we work to restore services. The next update will be provided at 4:00PM PT, or as additional information becomes available. Affected components Booker Payment Processing (Degraded performance)

Status: Monitoring Our engineering team has identified and mitigated the cause of card failures, restoring card data for autopay and membership payment records that were impacted. The team will continue to monitor to ensure stability. Thank you for your patience as we worked to resolve this issue. Affected components Booker Payment Processing (Degraded performance)

Status: Resolved The incident has been resolved by our engineering team. Affected components Booker Payment Processing (Operational)

Status: Identified We have identified an issue impacting iDeal and Apple Pay payment processing. Mindbody customers are receiving an error when attempting to complete a purchase using iDeal or Apple Pay during checkout and contract workflows. Our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 5:30 AM PT. Affected components Mindbody Payment Processing (Degraded performance)

Status: Resolved Our engineering teams successfully implanted a fix. iDeal and Apple Pay are now fully functional. Thank you for your patience while we worked to restore services. Affected components Mindbody Payment Processing (Operational)