FitMetrix incident

Leads not loading to the Sales Pipeline

Resolved after 41 minutes, affecting Mindbody Web Software - Europe, Middle East, and Africa and Mindbody Web Software - North, Central, and South America and 1 more, on April 1, 2026.

resolved Apr 01, 2026, 06:32 PM UTC

Engineers identified and implemented a fix to the issue impacting pipelines on customer sites, resolving this issue. Thank you for your patience while we worked to resolve this issue.

Started
Apr 01, 2026, 05:50 PM UTC
Resolved
Apr 01, 2026, 06:32 PM UTC
Duration
41m
Detected by Pingoru
Apr 01, 2026, 05:50 PM UTC

Affected components

Mindbody Web Software - Europe, Middle East, and AfricaMindbody Web Software - North, Central, and South AmericaMindbody Web Software - Asia Pacific

Update timeline

  1. investigating Apr 01, 2026, 05:50 PM UTC

    We are aware of an issue impacting pipelines failing to populate on customer sites. Next update will be provided at 12:00PM PT or as additional information becomes available.

  2. resolved Apr 01, 2026, 06:32 PM UTC

    Engineers identified and implemented a fix to the issue impacting pipelines on customer sites, resolving this issue. Thank you for your patience while we worked to resolve this issue.

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