SEPA Payment Processing Disruption (Partial Impact)

Update timeline

1. investigating Mar 01, 2026, 04:42 PM UTC

   Status: Investigating We are currently investigating an issue affecting SEPA transactions for a subset of customers. Some SEPA payments are not being processed as expected. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We understand the importance of timely payment processing and apologize for the inconvenience this may cause. We will provide further updates as soon as more information becomes available. Affected components Mindbody Payment Processing (Degraded performance)

2. resolved Mar 01, 2026, 06:45 PM UTC

   Status: Resolved Resolved - SEPA Transaction Processing The issue affecting SEPA transactions has been resolved. The disruption was caused by an incident with our third-party payment provider, Stripe, which has now been fully addressed. Payment processing has returned to normal. Impacted Autopays will automatically reattempt within 24h. If you prefer not to wait, you may manually rerun the affected transactions directly from the Autopay Detail Report. We apologize for the inconvenience and appreciate your patience while this issue was being resolved. Affected components Mindbody Payment Processing (Operational)