SIGN DE v2 - Degraded performance
Affected: SIGN DE
Fiskaly Outage History
Fiskaly is up right nowFiskaly had 28 outages in the last 2 years totaling 615h 13m of downtime — averaging 1.2 incidents per month.
There were 28 Fiskaly outages since June 14, 2025 totaling 615h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
SUBMIT DE - Degraded performance of transmitting Submissions to ELSTER portal
Affected: SUBMIT DE
Timeline · 2 updates
- investigating May 18, 2026, 02:45 PM UTC
Due to an unforeseen change in ELSTER, the final Transmission to the portal has been impaired since today around 10:35 CEST (08:45 UTC). The issue is ongoing. The team is currently working on a solution. We apologize for any inconvenience and will keep you updated.
- resolved May 18, 2026, 03:43 PM UTC
The incident has been resolved. Please re-trigger failed transmissions.
SUBMIT DE: Increased number of timeouts and errors
Affected: SUBMIT DE
Timeline · 2 updates
- identified Apr 14, 2026, 06:55 AM UTC
Since ~11:55 CEST (09:55 UTC) on 13.04.2026 SUBMIT DE shows a increased number of timeouts and errors for some customers then creating a submission in TEST or LIVE environment. The reason is identified and we are working on a solution.
- resolved Apr 14, 2026, 08:23 AM UTC
The issue was resolved with 09:45 CEST (07:45 UTC).
SIGN DE - Increased number of timeouts
Affected: SIGN DE
Timeline · 1 update
- resolved Apr 09, 2026, 03:25 PM UTC
On Saturday, 04.04.2026, some TSS instances experienced increased timeouts during the following periods: 12:14-12:27 CEST (10:14-10:27 UTC) 12:50-12:56 CEST (10:50-10:56 UTC) 13:52-13:56 CEST (11:52-11:56 UTC) 15:30-15:34 CEST (13:30-13:34 UTC) We apologize for any inconvenience this may have caused.
SIGN IT – Italian AdE Web Portal temporarily unavailable
Affected: SIGN IT
Timeline · 1 update
- resolved Mar 31, 2026, 11:28 AM UTC
Today, 31.03.2026, the AdE portal returned a temporary error (“Authentication error: The ADE portal is temporarily unavailable.”) between 12:13 CEST (10:13 UTC) and 12:47 CEST (10:47 UTC). The issue has been resolved on their side, and the service is now operating normally. Thank you for your understanding. You may resend the affected records using a new idempotency key. For more details on handling errors, please refer to this FAQ.
SIGN IT - Rare Authentication Performance Issues
Affected: SIGN IT
Timeline · 2 updates
- investigating Mar 22, 2026, 07:08 PM UTC
Following the completion of the scheduled maintenance, some authentication flows are currently experiencing degraded performance in rare cases. We are actively investigating the issue and will provide updates as soon as more information becomes available.
- resolved Mar 22, 2026, 08:39 PM UTC
The issue affecting some authentication flows has been resolved. Systems are operating normally again. We will continue to monitor the situation to ensure stability.
SIGN DE - Increased error rate
Affected: SIGN DE
Timeline · 6 updates
- monitoring Feb 26, 2026, 12:40 PM UTC
We have temporarily experienced increased error rates yesterday between 18:00 CET (17:00 UTC) and 22:00 CET (21:00 UTC) and today between 12:38 CET (11:38 UTC) and 12:48 CET (11:48 UTC). We are currently investigating possible root causes and are also actively monitoring the system.
- monitoring Feb 26, 2026, 02:33 PM UTC
We are currently still investigating the root cause resulting in temporary errors and will provide further updates shortly.
- monitoring Feb 26, 2026, 06:47 PM UTC
We are monitoring the situation and still investigating the root cause resulting in temporary errors.
- investigating Feb 27, 2026, 11:35 AM UTC
We experience increased error rates again starting with 12:12 CET (11:12 UTC) up to 12:32 CET (11:32 UTC). We are currently investigating possible root causes.
- monitoring Mar 02, 2026, 03:59 PM UTC
The experienced increased error rates happened not any more since Saturday, 28.02.2026 10:25 CET (09:25 UTC) to 10:35 CET (09:35 UTC). We are actively monitoring the system still, but since the last occurrence all services were available and processing as expected.
- resolved Mar 03, 2026, 03:58 PM UTC
After comprehensive monitoring, we confirm that the incident has been resolved and all services are operating as expected.
SIGN IT - Temporary 500 and timeout errors
Affected: SIGN IT
Timeline · 2 updates
- monitoring Feb 17, 2026, 10:34 AM UTC
SIGN IT temporarily experienced 500 and timeout errors. Error rates are returning to normal levels. Our engineering team is taking care of the situation and continues to monitor the system. Thank you for your patience.
- resolved Feb 17, 2026, 01:14 PM UTC
A hot-fix mitigation has been successfully deployed, and error rates have stabilized. No further 500 errors have been observed since 11:03 CET (10:03 UTC). Our engineering team continues to monitor the system and will ship additional hot-fix improvements throughout the day to ensure continued stability.
SIGN DE v2 degraded performance
Affected: SIGN DE
Timeline · 2 updates
- monitoring Feb 17, 2026, 09:31 AM UTC
Between 10:20 CET (09:20 UTC) and 10:25 CET (09:25 UTC) operations experienced timeouts or high latency. The issue was identified and resolved.
- resolved Feb 17, 2026, 05:40 PM UTC
This incident has been resolved.
SIGN IT - Increased 500 and timeout errors
Affected: SIGN IT
Timeline · 2 updates
- investigating Feb 14, 2026, 04:57 PM UTC
We are currently experiencing increased 500 and timeout errors in SIGN IT. This may result in degraded performance and delayed responses for some requests. Our team is investigating the issue with high priority. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
- resolved Feb 14, 2026, 05:53 PM UTC
The previously observed increase in 500 and timeout errors in SIGN IT has been resolved. Service performance has returned to normal levels, and all systems are operating as expected. We will continue to monitor the situation closely to ensure ongoing stability and consistent service quality. Thank you for your patience and understanding.
RECEIPT - Degraded performance in digital receipt PDF file generation
Affected: RECEIPT
Timeline · 2 updates
- investigating Jan 30, 2026, 03:55 PM UTC
We are currently experiencing decreased performance in creating digital receipt PDF files. The team is investigating the issue. We apologize for the inconvenience.
- resolved Feb 05, 2026, 10:26 AM UTC
The incident has been resolved. The underlying issue has been addressed, and receipt PDF generation is now operating as expected.
SIGN DE v2 degraded performance on signing requests
Timeline · 1 update
- resolved Nov 28, 2025, 01:18 PM UTC
The latency of the signing requests for some TSSs was significantly increased between 13:50 CET (12:50 UTC) and 14:00 CET (13:00 UTC). The service recovered and latency is back to normal.
SIGN IT – Degraded performance of transmission to Italian AdE Web Portal
Affected: SIGN IT
Timeline · 2 updates
- investigating Nov 24, 2025, 10:02 AM UTC
We are currently experiencing disruptions affecting the transmission of some receipts from SIGN IT to the "Fatture e Corrispettivi" Web Portal. Our team is actively investigating the root cause and working on a hot-fix release. We apologize for any inconvenience and will provide updates as soon as more information becomes available.
- resolved Nov 24, 2025, 09:12 PM UTC
This incident has been resolved.
Temporary SIGN DE v2 outage
Affected: SIGN DE
Timeline · 4 updates
- investigating Nov 18, 2025, 11:48 AM UTC
Due to an incident signature service requests cannot be processed since 12:34 CET (11:34 UTC). We're investigating the issue.
- investigating Nov 18, 2025, 12:08 PM UTC
We are observing higher latency and increased 500 errors on SIGN DE V2. Analysis is ongoing, and we will post an update as soon as more information is available.
- monitoring Nov 18, 2025, 12:20 PM UTC
The incident has been resolved. Transaction rates and response times have recovered, and timeouts are no longer being observed. The team is currently analyzing the root cause and implementing measures to prevent recurrence.
- resolved Nov 18, 2025, 12:20 PM UTC
This incident has been resolved.
Authentication Server high CPU load
Affected: SIGN DEManagement APISIGN ATSIGN ESSIGN ITDSFINVK DEfiskaly DashboardSUBMIT DEAuthentication ServerSAFE
Timeline · 2 updates
- investigating Nov 10, 2025, 12:55 PM UTC
The last Authentication Server Maintenance has caused a high CPU load which effects all services besides the authentication service itself.
- resolved Nov 10, 2025, 01:46 PM UTC
The issue was a unexpected high CPU load after a configuration change on the authentication server side. As a result, affected clients may receive 401 Unauthorized responses. In such cases, please generate a new token using your API key and API secret. We appreciate your understanding and apologize for any inconvenience caused.
SIGN IT - Transmission Outage to the Italian AdE Web Portal
Affected: SIGN IT
Timeline · 1 update
- resolved Nov 07, 2025, 12:52 PM UTC
We experienced an internal issue that temporarily affected all transmissions through SIGN IT. The disruption occurred on 07.11.2025, between 11:00 CET (10:00 UTC) and 13:00 CET (12:00 UTC). The issue has been identified and is currently under investigation. Services are now fully operational again. We apologize for any inconvenience this may have caused.
SIGN IT – Transmission Outage to the Italian AdE Web Portal
Affected: SIGN IT
Timeline · 1 update
- resolved Oct 30, 2025, 03:57 PM UTC
On October 29th, we experienced an unexpected unavailability of the external service "Fatture e Corrispettivi" portal, which affected transmissions through SIGN IT. The disruption occurred approximately between 09:40 and 11:40, and again between 21:40 and 23:40. We apologize for any inconvenience this may have caused.
Authentication Server Restart
Affected: Authentication Server
Timeline · 1 update
- resolved Oct 30, 2025, 09:20 AM UTC
Yesterday, 29.10.2025, at 22:48 CET (21:48 UTC), we experienced an unplanned restart of our authentication service. As a result, refresh tokens were invalidated and can not be used for re-authenticating. In this case, please authenticate using API Secret and API Secret instead. Please make sure your implementation uses ApiKeyAuthentication if RefreshTokenAuthentication fails with a 401 HTTP status code response. We apologize for the inconvenience.
SIGN DE - Degraded performance on signing requests
Affected: SIGN DE
Timeline · 3 updates
- investigating Oct 27, 2025, 10:13 AM UTC
Following yesterday's TSS update, some TSS instances currently experience degraded signing performance. We are working on a solution to mitigate this issue.
- monitoring Oct 27, 2025, 12:35 PM UTC
The root cause was identified and response times are recovering. We are currently closely monitoring system performance in order to ensure stability.
- resolved Oct 28, 2025, 08:29 AM UTC
After comprehensive monitoring, we confirm that the incident has been resolved and all services are operating as expected.
SIGN DE - Outdated version information of certain TSS instances
Affected: SIGN DE
Timeline · 3 updates
- investigating Oct 26, 2025, 06:15 PM UTC
Following the completion of today's TSS update, we detected an unexpected behavior affecting a subset of TSS instances. The listTss and retrieveTss endpoints, as well as exports are currently returning outdated version information. Signing transactions is not affected. We are currently analyzing this behavior in order to determine the root cause and implement a fix. We apologize for the inconvenience.
- monitoring Oct 26, 2025, 06:59 PM UTC
The root cause of the issue has been identified and resolved. All version data is now returned accurately. We are closely monitoring system performance to ensure stability and confirm that all services are operating as expected.
- resolved Oct 27, 2025, 09:11 AM UTC
After comprehensive monitoring, we confirm that the incident has been resolved and all services are operating as expected.
Authentication Server Restarts
Affected: Authentication Server
Timeline · 3 updates
- investigating Oct 13, 2025, 09:51 AM UTC
We are currently experiencing unplanned restarts of our authentication service. As a result, refresh tokens are invalidated and can not be used for re-authenticating. In this case please authenticate with API Secret and API Secret instead. We apologize for the inconvenience.
- monitoring Oct 15, 2025, 05:14 AM UTC
A reason for the unexpected restarts was identified and mitigated, we still are monitoring the current behavior.
- resolved Oct 20, 2025, 05:25 AM UTC
After extensive monitoring phase the authentication service has not caused any issues or restarts, so it is marked as fully operational again.
DSFINVK DE: Degraded performance in processing exports
Affected: DSFINVK DE
Timeline · 2 updates
- monitoring Sep 10, 2025, 08:42 AM UTC
Since yesterday around 21:00 CEST (19:00 UTC), we experienced a degraded performance in export processing. The root cause has been identified and export processing performance has returned to normal at 10:15 CEST (08:15 UTC). We are actively monitoring the system to ensure continued stability.
- resolved Sep 11, 2025, 09:40 AM UTC
Export processing performance has stabilized. We will keep monitoring the system.
SIGN AT - FON service currently not available
Affected: SIGN AT
Timeline · 2 updates
- monitoring Aug 28, 2025, 09:33 AM UTC
The external service FinanzOnline is currently not available. The following SIGN AT processes may be affected: Update a Signature Creation Unit Update a Cash Register Validate a Receipt
- resolved Aug 29, 2025, 10:42 AM UTC
The external service FinanzOnline is available again.
Update impact: Some SIGN DE v2 TSS Instances Set To DEFECTIVE
Affected: SIGN DE
Timeline · 1 update
- resolved Aug 26, 2025, 01:18 PM UTC
Updating the first batch of TSSs to version 1.0.15-1.5.0 has been completed. Unfortunately, unforeseen issues during the update prevented some TSS instances from being restored, requiring them to be set to DEFECTIVE. Affected customers will be proactively contacted by us shortly. If affected, please create a new TSS and Client for the DEFECTIVE TSS instance.
Degraded performance of DSFinV-K services
Affected: DSFINVK DE
Timeline · 3 updates
- monitoring Aug 20, 2025, 12:02 PM UTC
Due to a misconfiguration of the underlying services, users of DSFinV-K may have experienced degraded performance today between 08:00-13:15 CEST (06:00-11:15 UTC). The source of the problem has been identified, the configuration has been updated, and the system is now being monitored actively.
- monitoring Aug 20, 2025, 01:18 PM UTC
We resolved the issue by fixing the underlying service and verified system stability through extended monitoring, with no further anomalies detected.
- resolved Aug 20, 2025, 01:19 PM UTC
This incident has been resolved.