Fiskaly experienced a minor incident on October 13, 2025 affecting Authentication Server, lasting 6d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Authentication Server
Update timeline
- investigating Oct 13, 2025, 09:51 AM UTC
We are currently experiencing unplanned restarts of our authentication service. As a result, refresh tokens are invalidated and can not be used for re-authenticating. In this case please authenticate with API Secret and API Secret instead. We apologize for the inconvenience.
- monitoring Oct 15, 2025, 05:14 AM UTC
A reason for the unexpected restarts was identified and mitigated, we still are monitoring the current behavior.
- resolved Oct 20, 2025, 05:25 AM UTC
After extensive monitoring phase the authentication service has not caused any issues or restarts, so it is marked as fully operational again.