Fiskaly Outage History
Fiskaly is up right nowPingoru has recorded 55 incidents for Fiskaly: 41 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 5 of 720 (1%) |
| May 2026 | 2 | 74 of 744 (10%) |
| June 2026 | 4 | 32 of 720 (4%) |
| July 2026 | 2 | 2 of 744 (0%) |
| August 2026 | 2 | 10 of 744 (1%) |
| September 2026 | 2 | 4 of 720 (1%) |
| October 2026 | 7 | 36 of 587 (6%) |
Incidents, newest first
Notice October 30, 2025 SIGN IT – Transmission Outage to the Italian AdE Web Portal – SIGN IT
Started Oct 30, 2025, 03:57 PM UTC· resolved Oct 30, 2025, 03:57 PM UTC
- resolved Oct 30, 2025, 03:57 PM UTC
On October 29th, we experienced an unexpected unavailability of the external service "Fatture e Corrispettivi" portal, which affected transmissions through SIGN IT. The disruption occurred approximately between 09:40 and 11:40, and again between 21:40 and 23:40. We apologize for any inconvenience this may have caused.
Notice October 30, 2025 Authentication Server Restart 1d 12h Authentication Server
Started Oct 30, 2025, 09:20 AM UTC· resolved Oct 31, 2025, 09:48 PM UTC
- resolved Oct 30, 2025, 09:20 AM UTC
Yesterday, 29.10.2025, at 22:48 CET (21:48 UTC), we experienced an unplanned restart of our authentication service. As a result, refresh tokens were invalidated and can not be used for re-authenticating. In this case, please authenticate using API Secret and API Secret instead. Please make sure your implementation uses ApiKeyAuthentication if RefreshTokenAuthentication fails with a 401 HTTP status code response. We apologize for the inconvenience.
Minor October 27, 2025 SIGN DE - Degraded performance on signing requests 22h 15m SIGN DE
Started Oct 27, 2025, 10:13 AM UTC· resolved Oct 28, 2025, 08:29 AM UTC
- investigating Oct 27, 2025, 10:13 AM UTC
Following yesterday's TSS update, some TSS instances currently experience degraded signing performance. We are working on a solution to mitigate this issue.
- monitoring Oct 27, 2025, 12:35 PM UTC
The root cause was identified and response times are recovering. We are currently closely monitoring system performance in order to ensure stability.
- resolved Oct 28, 2025, 08:29 AM UTC
After comprehensive monitoring, we confirm that the incident has been resolved and all services are operating as expected.
Notice October 26, 2025 SIGN DE - Outdated version information of certain TSS instances 14h 56m SIGN DE
Started Oct 26, 2025, 06:15 PM UTC· resolved Oct 27, 2025, 09:11 AM UTC
- investigating Oct 26, 2025, 06:15 PM UTC
Following the completion of today's TSS update, we detected an unexpected behavior affecting a subset of TSS instances. The listTss and retrieveTss endpoints, as well as exports are currently returning outdated version information. Signing transactions is not affected. We are currently analyzing this behavior in order to determine the root cause and implement a fix. We apologize for the inconvenience.
- monitoring Oct 26, 2025, 06:59 PM UTC
The root cause of the issue has been identified and resolved. All version data is now returned accurately. We are closely monitoring system performance to ensure stability and confirm that all services are operating as expected.
- resolved Oct 27, 2025, 09:11 AM UTC
After comprehensive monitoring, we confirm that the incident has been resolved and all services are operating as expected.
Minor October 13, 2025 Authentication Server Restarts 6d 19h Authentication Server
Started Oct 13, 2025, 09:51 AM UTC· resolved Oct 20, 2025, 05:25 AM UTC
- investigating Oct 13, 2025, 09:51 AM UTC
We are currently experiencing unplanned restarts of our authentication service. As a result, refresh tokens are invalidated and can not be used for re-authenticating. In this case please authenticate with API Secret and API Secret instead. We apologize for the inconvenience.
- monitoring Oct 15, 2025, 05:14 AM UTC
A reason for the unexpected restarts was identified and mitigated, we still are monitoring the current behavior.
- resolved Oct 20, 2025, 05:25 AM UTC
After extensive monitoring phase the authentication service has not caused any issues or restarts, so it is marked as fully operational again.
Notice September 10, 2025 DSFINVK DE: Degraded performance in processing exports 1d DSFINVK DE
Started Sep 10, 2025, 08:42 AM UTC· resolved Sep 11, 2025, 09:40 AM UTC
- monitoring Sep 10, 2025, 08:42 AM UTC
Since yesterday around 21:00 CEST (19:00 UTC), we experienced a degraded performance in export processing. The root cause has been identified and export processing performance has returned to normal at 10:15 CEST (08:15 UTC). We are actively monitoring the system to ensure continued stability.
- resolved Sep 11, 2025, 09:40 AM UTC
Export processing performance has stabilized. We will keep monitoring the system.
Minor August 28, 2025 SIGN AT - FON service currently not available 1d 1h SIGN AT
Started Aug 28, 2025, 09:33 AM UTC· resolved Aug 29, 2025, 10:42 AM UTC
- monitoring Aug 28, 2025, 09:33 AM UTC
The external service FinanzOnline is currently not available. The following SIGN AT processes may be affected: Update a Signature Creation Unit Update a Cash Register Validate a Receipt
- resolved Aug 29, 2025, 10:42 AM UTC
The external service FinanzOnline is available again.
Notice August 26, 2025 Update impact: Some SIGN DE v2 TSS Instances Set To DEFECTIVE – SIGN DE
Started Aug 26, 2025, 01:18 PM UTC· resolved Aug 26, 2025, 01:18 PM UTC
- resolved Aug 26, 2025, 01:18 PM UTC
Updating the first batch of TSSs to version 1.0.15-1.5.0 has been completed. Unfortunately, unforeseen issues during the update prevented some TSS instances from being restored, requiring them to be set to DEFECTIVE. Affected customers will be proactively contacted by us shortly. If affected, please create a new TSS and Client for the DEFECTIVE TSS instance.
Minor August 20, 2025 Degraded performance of DSFinV-K services 1h 16m DSFINVK DE
Started Aug 20, 2025, 12:02 PM UTC· resolved Aug 20, 2025, 01:19 PM UTC
- monitoring Aug 20, 2025, 12:02 PM UTC
Due to a misconfiguration of the underlying services, users of DSFinV-K may have experienced degraded performance today between 08:00-13:15 CEST (06:00-11:15 UTC). The source of the problem has been identified, the configuration has been updated, and the system is now being monitored actively.
- monitoring Aug 20, 2025, 01:18 PM UTC
We resolved the issue by fixing the underlying service and verified system stability through extended monitoring, with no further anomalies detected.
- resolved Aug 20, 2025, 01:19 PM UTC
This incident has been resolved.
Notice July 18, 2025 SIGN DE outage 3h 11m SIGN DE
Started Jul 18, 2025, 08:11 AM UTC· resolved Jul 18, 2025, 11:22 AM UTC
- investigating Jul 18, 2025, 08:11 AM UTC
Since 9:55 CEST we are observing problems with our backend services that have resulted in a widespread outage of all SIGN DE v2 services. The team is investigating the issue.
- investigating Jul 18, 2025, 08:17 AM UTC
We are continuing to investigate this issue.
- investigating Jul 18, 2025, 08:47 AM UTC
The team has determined the root cause and is addressing the issue. Signing activity is recovering since 10:35.
- investigating Jul 18, 2025, 08:57 AM UTC
SIGN DE v2 is fully operational again since 10:48 CEST. The team is monitoring the system for any after-effects.
- resolved Jul 18, 2025, 11:22 AM UTC
This incident has been resolved.
Major July 10, 2025 SAFE Service Disruption 23h 28m SAFE
Started Jul 10, 2025, 01:56 PM UTC· resolved Jul 11, 2025, 01:25 PM UTC
- investigating Jul 10, 2025, 01:56 PM UTC
Due to a faulty deployment configuration the SAFE API LIVE environment was temporarily unavailable today from 11:00 CEST (09:00 UTC) to 11:20 CEST (09:20 UTC) but has since been restored and is fully operational again. The TEST environment remains affected and is currently unavailable. Our team is actively investigating the root cause and working on a resolution. We apologize for the inconvenience and will provide updates as soon as more information is available.
- identified Jul 11, 2025, 07:16 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 11, 2025, 01:25 PM UTC
The incident has been resolved, the TEST environment is operational again.
Major June 14, 2025 eReceipt Service Disruption 1h 18m RECEIPT, RECEIPT Web, RECEIPT Dashboard
Started Jun 14, 2025, 04:24 PM UTC· resolved Jun 14, 2025, 05:42 PM UTC
- investigating Jun 14, 2025, 04:24 PM UTC
We are currently experiencing a disruption affecting the eReceipt API, ongoing since approximately 09:20 CEST today. Our team is actively investigating the root cause and working on a resolution. We apologize for the inconvenience and will provide updates as soon as more information becomes available.
- resolved Jun 14, 2025, 05:42 PM UTC
The issue affecting the eReceipt API has been resolved. The disruption began at approximately 09:20 CEST and was caused by an internal processing issue that has since been corrected. All systems are now fully operational again. We apologize for the additional effort this may have caused and appreciate your patience and understanding.
Minor April 28, 2025 DSFinV-K Degraded Performance 29m DSFINVK DE
Started Apr 28, 2025, 06:49 AM UTC· resolved Apr 28, 2025, 07:18 AM UTC
- investigating Apr 28, 2025, 06:49 AM UTC
Due to a incident some request in the DSFinV-K service cannot be processed since 08:05 CETS (06:05 UTC). The team is investigating the situation.
- identified Apr 28, 2025, 06:50 AM UTC
The reason is identified and the team is working on the solution.
- monitoring Apr 28, 2025, 07:03 AM UTC
A patch is applied, the team is monitoring the situation.
- monitoring Apr 28, 2025, 07:10 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 28, 2025, 07:18 AM UTC
The incident is resolved.