Firsty Outage History

Firsty had 6 outages in the last 2 years totaling 536h 49m of downtime, averaging 0.2 incidents per month.

There were 6 Firsty outages since July 3, 2026 totaling 536h 49m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.firsty.app

Minor September 2, 2026

Some customers are unable to connect to the internet

Detected by Pingoru: Sep 02, 2026, 03:47 PM UTC
Resolved: Sep 02, 2026, 06:12 PM UTC
Duration: 2h 24m

Timeline · 2 updates

investigating Sep 02, 2026, 03:47 PM UTC

Status: Investigating We are aware of an issue where some customers are unable to access the internet. We're working with our network partner with highest priority to resolve and hope for a short resolution. If you notice that your phone connects to the network but doesn't have internet throughput, please contact support so that we can get you back online. Affected components Mobile Data & eSIM (Partial outage)
resolved Sep 02, 2026, 06:12 PM UTC

Status: Resolved The issue has now been resolved Affected components Mobile Data & eSIM (Operational)

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Minor August 26, 2026

Unable to start a mobile data plan, "We couldn't activate your plan"

Detected by Pingoru: Aug 26, 2026, 12:02 PM UTC
Resolved: Aug 26, 2026, 04:06 PM UTC
Duration: 4h 3m

Affected: Partner API

Timeline · 7 updates

investigating Aug 26, 2026, 12:02 PM UTC

Status: Investigating We are seeing intermittent failures when starting a data bundle. This is due to a partial service degradation at one of our network partners. Existing connections should continue working. We are monitoring the partner’s incident and will update here as soon as they restore service. Affected components Mobile Data & eSIM (Degraded performance) Partner API (Degraded performance)
investigating Aug 26, 2026, 12:08 PM UTC

Status: Investigating We're aware that there is a full outage with one of our partners, we hope to restore services shortly. Affected components Mobile Data & eSIM (Partial outage) Partner API (Partial outage)
investigating Aug 26, 2026, 12:56 PM UTC

Status: Investigating We are continuing to work with highest priority with our network partner to restore services. Affected components Mobile Data & eSIM (Partial outage) Partner API (Partial outage)
monitoring Aug 26, 2026, 01:45 PM UTC

Status: Monitoring We're seeing services return to normal. If you are still experiencing issues connecting to the internet, please toggle airplane mode on and off again. Affected components Mobile Data & eSIM (Partial outage) Partner API (Partial outage)
monitoring Aug 26, 2026, 02:23 PM UTC

Status: Monitoring Some customers are experiencing issues activating plans. We're continuing to work with our Network Provider to handle these issues with highest priority. Affected components Firsty App (mobile & web) (Degraded performance) Mobile Data & eSIM (Operational) Partner API (Operational)
investigating Aug 26, 2026, 03:15 PM UTC

Status: Investigating We are aware that some users are still unable to connect to the internet. We are continue to work with our network partner to resolve the underlying issue. Affected components Firsty App (mobile & web) (Degraded performance) Mobile Data & eSIM (Degraded performance) Partner API (Operational)
resolved Aug 26, 2026, 04:06 PM UTC

Status: Resolved Our network provider has confirmed that services are now returning to normal. Thank-you for your patience. Affected components Firsty App (mobile & web) (Operational) Mobile Data & eSIM (Operational) Partner API (Operational)

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Minor August 25, 2026

Some customers are unable to login to Firsty

Detected by Pingoru: Aug 25, 2026, 02:26 PM UTC
Resolved: Aug 25, 2026, 03:43 PM UTC
Duration: 1h 16m

Timeline · 2 updates

investigating Aug 25, 2026, 02:26 PM UTC

Status: Investigating We're aware of an issue where some customers are unable to login to Firsty using SMS or Whatsapp. Customers may see "Sorry we are a little bit busy right now, try again later." We're working to resolve the issue. Affected components Firsty App (mobile & web) (Partial outage)
resolved Aug 25, 2026, 03:43 PM UTC

Status: Resolved Customers should now be able to login successfully. Affected components Firsty App (mobile & web) (Operational)

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Minor August 19, 2026

NCell network unavailability in Nepal

Detected by Pingoru: Aug 19, 2026, 12:23 PM UTC
Resolved: Aug 20, 2026, 03:14 PM UTC
Duration: 1d 2h

Timeline · 2 updates

identified Aug 19, 2026, 12:23 PM UTC

Status: Identified We are seeing data problems in Nepal on the Ncell network We are working with our partner to restore service. There is no estimated time yet. Other countries are not affected. Affected components Mobile Data & eSIM (Degraded performance)
resolved Aug 20, 2026, 03:14 PM UTC

Status: Resolved Whilst NCell is still unavailable, we have opened access to Nepal Telecom to ensure you still have access. Affected components Mobile Data & eSIM (Operational)

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Minor August 6, 2026

Partial issue activating Firsty data plans

Detected by Pingoru: Aug 06, 2026, 06:13 AM UTC
Resolved: Aug 06, 2026, 06:39 AM UTC
Duration: 25m

Timeline · 3 updates

investigating Aug 06, 2026, 06:13 AM UTC

Status: Investigating Some customers are seeing “We couldn’t activate your plan” when trying to start a new Free or paid package. This is due to a partial outage at one of our network providers. If you already have an active package, it should keep working. Usage updates may also be delayed. Not everyone is affected - we’re in contact with the provider and escalating. Affected components Firsty App (mobile & web) (Partial outage) Mobile Data & eSIM (Partial outage)
monitoring Aug 06, 2026, 06:24 AM UTC

Status: Monitoring The issue preventing some customers from activating a new plan looks resolved on our side. If you saw “We couldn’t activate your plan” earlier, please try again. If it still fails, contact support and we’ll help. We’re continuing to monitor. Affected components Firsty App (mobile & web) (Partial outage) Mobile Data & eSIM (Partial outage)
resolved Aug 06, 2026, 06:39 AM UTC

Status: Resolved Our network provider has confirmed the partial outage is resolved. You should now be able to activate a new Free or paid package again. If you saw “We couldn’t activate your plan” earlier, please try again. If it still doesn’t work, contact support and we’ll help. Affected components Firsty App (mobile & web) (Operational) Mobile Data & eSIM (Operational)

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Minor July 3, 2026

Network Outage in Zambia

Detected by Pingoru: Jul 03, 2026, 02:57 PM UTC
Resolved: Jul 24, 2026, 12:46 PM UTC
Duration: 20d 21h

Timeline · 2 updates

identified Jul 03, 2026, 02:57 PM UTC

Status: Identified We've identified an issue where customers are unable to connect reliably in Zambia. Customers may experience no connection, drop-outs, or inconsistent connection. We're working with our network provider with high priority to resolve this. Affected components Mobile Data & eSIM (Degraded performance)
resolved Jul 24, 2026, 12:46 PM UTC

Status: Resolved Firsty users are no longer able to purchase packages to Zambia. Affected components Mobile Data & eSIM (Operational)

Read the full incident report →