Firsty experienced a minor incident on July 3, 2026, lasting 20d 21h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 03, 2026, 02:57 PM UTC
Status: Identified We've identified an issue where customers are unable to connect reliably in Zambia. Customers may experience no connection, drop-outs, or inconsistent connection. We're working with our network provider with high priority to resolve this. Affected components Mobile Data & eSIM (Degraded performance)
- resolved Jul 24, 2026, 12:46 PM UTC
Status: Resolved Firsty users are no longer able to purchase packages to Zambia. Affected components Mobile Data & eSIM (Operational)