Firsty incident

Some customers are unable to connect to the internet

Minor Resolved View vendor source →

Firsty experienced a minor incident on September 2, 2026, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 03:47 PM UTC
Resolved
Sep 02, 2026, 06:12 PM UTC
Duration
2h 24m
Detected by Pingoru
Sep 02, 2026, 03:47 PM UTC

Update timeline

  1. investigating Sep 02, 2026, 03:47 PM UTC

    Status: Investigating We are aware of an issue where some customers are unable to access the internet. We're working with our network partner with highest priority to resolve and hope for a short resolution. If you notice that your phone connects to the network but doesn't have internet throughput, please contact support so that we can get you back online. Affected components Mobile Data & eSIM (Partial outage)

  2. resolved Sep 02, 2026, 06:12 PM UTC

    Status: Resolved The issue has now been resolved Affected components Mobile Data & eSIM (Operational)