Firsty experienced a minor incident on August 6, 2026, lasting 25m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 06, 2026, 06:13 AM UTC
Status: Investigating Some customers are seeing “We couldn’t activate your plan” when trying to start a new Free or paid package. This is due to a partial outage at one of our network providers. If you already have an active package, it should keep working. Usage updates may also be delayed. Not everyone is affected - we’re in contact with the provider and escalating. Affected components Firsty App (mobile & web) (Partial outage) Mobile Data & eSIM (Partial outage)
- monitoring Aug 06, 2026, 06:24 AM UTC
Status: Monitoring The issue preventing some customers from activating a new plan looks resolved on our side. If you saw “We couldn’t activate your plan” earlier, please try again. If it still fails, contact support and we’ll help. We’re continuing to monitor. Affected components Firsty App (mobile & web) (Partial outage) Mobile Data & eSIM (Partial outage)
- resolved Aug 06, 2026, 06:39 AM UTC
Status: Resolved Our network provider has confirmed the partial outage is resolved. You should now be able to activate a new Free or paid package again. If you saw “We couldn’t activate your plan” earlier, please try again. If it still doesn’t work, contact support and we’ll help. Affected components Firsty App (mobile & web) (Operational) Mobile Data & eSIM (Operational)