Firsty incident
Unable to start a mobile data plan, "We couldn't activate your plan"
Firsty experienced a minor incident on August 26, 2026 affecting Partner API, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 12:02 PM UTC
Status: Investigating We are seeing intermittent failures when starting a data bundle. This is due to a partial service degradation at one of our network partners. Existing connections should continue working. We are monitoring the partner’s incident and will update here as soon as they restore service. Affected components Mobile Data & eSIM (Degraded performance) Partner API (Degraded performance)
- investigating Aug 26, 2026, 12:08 PM UTC
Status: Investigating We're aware that there is a full outage with one of our partners, we hope to restore services shortly. Affected components Mobile Data & eSIM (Partial outage) Partner API (Partial outage)
- investigating Aug 26, 2026, 12:56 PM UTC
Status: Investigating We are continuing to work with highest priority with our network partner to restore services. Affected components Mobile Data & eSIM (Partial outage) Partner API (Partial outage)
- monitoring Aug 26, 2026, 01:45 PM UTC
Status: Monitoring We're seeing services return to normal. If you are still experiencing issues connecting to the internet, please toggle airplane mode on and off again. Affected components Mobile Data & eSIM (Partial outage) Partner API (Partial outage)
- monitoring Aug 26, 2026, 02:23 PM UTC
Status: Monitoring Some customers are experiencing issues activating plans. We're continuing to work with our Network Provider to handle these issues with highest priority. Affected components Firsty App (mobile & web) (Degraded performance) Mobile Data & eSIM (Operational) Partner API (Operational)
- investigating Aug 26, 2026, 03:15 PM UTC
Status: Investigating We are aware that some users are still unable to connect to the internet. We are continue to work with our network partner to resolve the underlying issue. Affected components Firsty App (mobile & web) (Degraded performance) Mobile Data & eSIM (Degraded performance) Partner API (Operational)
- resolved Aug 26, 2026, 04:06 PM UTC
Status: Resolved Our network provider has confirmed that services are now returning to normal. Thank-you for your patience. Affected components Firsty App (mobile & web) (Operational) Mobile Data & eSIM (Operational) Partner API (Operational)