Field Nation incident
Delays creating work orders, routing, or performing other work order tasks.
Resolved after 25 minutes, affecting Work Orders (Work Orders) and Integrations (Integrations) and 1 more, on July 20, 2026.
We have identified the issue as higher than usual load across our services and have scaled resources accordingly. The delay with actions such as creating or routing work orders is now resolved. We will continue to monitor the situation closely as well as consider any long term changes as needed...
Affected components
Update timeline
- identified Jul 20, 2026, 04:18 PM UTC
We are currently investigating a cause for the slow down.
- resolved Jul 20, 2026, 04:43 PM UTC
We have identified the issue as higher than usual load across our services and have scaled resources accordingly. The delay with actions such as creating or routing work orders is now resolved. We will continue to monitor the situation closely as well as consider any long term changes as needed...
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Amazon Web Services