Reporting Data Delay for Buyers

Update timeline

1. identified Oct 14, 2026, 03:25 AM UTC

   we’ve identified the root cause, and we’ll implement a fix as soon as possible.

2. investigating Oct 14, 2026, 01:18 PM UTC

   Buyers may experience delayed updates or outdated data within dashboard reports and reporting analytics. Core work order workflows remain fully operational, and our team is actively working to resolve the data processing delay.

3. investigating Oct 14, 2026, 03:23 PM UTC

   Still investigating.

4. identified Oct 14, 2026, 03:25 PM UTC

   we’ve identified the root cause, and we’ll implement a fix as soon as possible.

5. identified Oct 14, 2026, 03:41 PM UTC

   We’ve identified the issue and are working on deploying a fix.

6. identified Oct 14, 2026, 03:46 PM UTC

   We are currently working on this issue.

7. identified Oct 14, 2026, 04:07 PM UTC

   We are preparing some code changes to solve the issue.

8. identified Oct 14, 2026, 04:31 PM UTC

   We pushed the fix by oversimplifying the solution.

9. identified Oct 14, 2026, 04:49 PM UTC

   We have implemented a fix for the dashboard reporting delay and are actively monitoring the system to ensure performance stabilizes. Buyers may still see brief delays in report updates while backlogged data processes.

10. identified Oct 14, 2026, 05:07 PM UTC

    A potential resolution has been deployed for the buyer dashboard reporting issue. We are currently observing performance to confirm full data sync, and all other core platform features remain operational.

11. identified Oct 14, 2026, 05:24 PM UTC

    We are observing the results of a recently deployed fix for the buyer dashboard reporting issue. Report updates are gradually catching up, and we are tracking system recovery closely to ensure performance returns to normal.

12. identified Oct 14, 2026, 05:40 PM UTC

    A resolution for the buyer dashboard delay has been applied, and we are currently tracking system performance to confirm full recovery. Reporting data is progressively updating, and all other core features remain fully functional.

13. identified Oct 14, 2026, 06:47 PM UTC

    We have applied a update to restart the data sync process for buyer dashboard reports. We are currently waiting for the system to process backlogged data and will share another update as soon as reporting metrics fully catch up.

14. identified Oct 14, 2026, 07:46 PM UTC

    Data processing has been restarted to resolve the buyer dashboard reporting delay. Most buyer data is unaffected, and we are actively tracking system progress as the remaining backlogged reports finish updating.

15. identified Oct 14, 2026, 07:50 PM UTC

    Data processing has been restarted to address the buyer dashboard reporting delay. Most buyer data remains unaffected. We are actively monitoring progress as the system processes the remaining backlog and reporting metrics catch up. We’ll share another update once processing is fully caught up.</...

16. identified Oct 14, 2026, 08:10 PM UTC

    The issue affecting Cost and Quality dashboards has been mitigated, and data is now updating normally across the platform.

17. resolved Oct 14, 2026, 11:14 PM UTC

    We have resolved the issue causing delays in buyer dashboard reports, and performance is back to normal. Cost and Quality dashboard metrics are fully updated for the vast majority of users, and we are communicating directly with the small number of buyers who require specific account follow-ups.</...

18. resolved Oct 15, 2026, 11:42 AM UTC

    We have resolved the issue causing delays in buyer dashboard reports, and performance is back to normal. Cost and Quality dashboard metrics are fully updated for the vast majority of users, and we are communicating directly with the small number of buyers who require specific account follow-ups.</...